Kokemuksia Costa Smeralda -hotellista
||8,9 / 10|
||9,4 / 10|
|Pitikö hotellikuvaus paikkansa||
||8,8 / 10|
|Vastasiko hotelli odotuksiasi||
||8,8 / 10|
||7,9 / 10|
|Ruoka ja juoma||
||7,6 / 10|
||8,4 / 10|
||8,9 / 10|
Vahvistettu asiakas: 2019-08-12
Lue asiakkaiden kokemuksia ja arvioita Costa Smeralda -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
0% matkustajista suositttelee65 arvostelua
|Ei kovin hyvä||
Viimeisimmät 5 arviota
BEWARE of Costa Esmeralda in Sivota
After driving for nearly 7 hours from Athens we arrived to Costa Esmeralda and encountered the most unbelievable unprofessional and distasteful experience ... wow... they falsified the room booked which was a Delux junior suite for four persons and when confronted instead of finding a solution to the issues we were told to leave told it was not their problem faced with aggression and complete disrespect. Told we were are not needed there. It was bookings.com whom when we finally spoke with that refunded our money at full cost and apologized for the blatant lies and behavior of the management and owner at Costa Esmeralda whom we still remain in utter disbelief at the aggression and unprofessional behavior... If dignity is important do not visit or stay at this place.
Deposit not returned after cancellation
I am sorry i did not read here before i made the reservation. On the 7th of July, i have made a reservation at this property trough Booking application with free cancellation. On the 11th of July, the property debited my credit card with the amount of 422 Euro representing an advanced payment for the reservation. On the 14 th of July, i have cancelled the reservation due to pandemic context, knowing that i benefit of free cancellation until the 26 th of July as an option. Booking has confirmed that the reservation was cancelled costs free, and that i will receive the amount taken in a short period of time. Since then is been over a month , i have requested at least an explication but i was totally ignored.. Very disappointing
Deposit not returned after cancellation.
I notice from posts in 2019 that this is not the first time this has happened. I made a booking, on 20th Jan 2020 for 7 nights in August 2020. I placed the booking via a well known hotel/holiday website. The hotel took a 30% deposit from the card which I had given, which is fair enough. It stated that bookings were cancellable up until 30th July. I contacted the hotel directly to ask some details re the rooms (the booking was for a family of 4). They didn't reply so in the end on the 3rd Feb I cancelled the booking but did not receive a refund as promised. I was advised to contact the hotel directly re this which I did via email, I received one reply saying that the refund would be made within a few days and then nothing! No refund and no further responses to my emails. So in the end, I went back to the booking website and they refunded me instead. Not rally the way to run a hotel I don't think. I would be very wary of booking at this hotel as I'm not the first person this has happened to, reading other reviews.
My partner and I recently stayed at Costa Smeralda and it was a perfect experience. The views from the rooms are like something out of a painting. Absolutely beautiful! The rooms are very clean and well maintained. The staff was absolutely wonderful, so kind and helpful. The hotel is also a short walk down to the restaurants on the waterfront.We definitely suggest doing a boat sight seeing tour.
I could not get back my deposit
I booked this hotel online and the hotel charged 30% of total booking as a deposit, which in case of cancellation the amount would be returned to my credit card. I have cancelled my booking on 25th of April and until this day (22/5/2019) I have not received a refund. I have contacted the hotel many times by phone and by email, but I have only managed to speak to the receptionist, who said would notify the accounting department. Be very careful when booking this hotel as you may not get back your deposit!! Extremely unprofessional!!! In my opinion, try booking another hotel… :(
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