Kokemuksia Minos Mare Beach Resort -hotellista

Kirjoittanut Mari O

Ihana hotelli

Ihana viikko vietetty Minos marella. Hotelli ylitti odotukset. Allasalue upea, ruoka todella hyvää ja henkilökunta mahtava! Erityisesti Rio, joka veti iloisella otteella esim. allasjumppaa päivittäin. Voin lämpimästi suositella, jos kaipaa rauhallista ja helppoa lomaa. Nimimerkki gatastrof lady and her sister.

Kirjoittanut Charles W Newcastle upon Tyne, Yhdistynyt kuningaskunta

Overbooked rooms

My wife and I arrived at the hotel at 03.00am,in the pouring rain, as the coach refused to drop of us outside the hotel. When we checked in they told us they were fully booked in the minos,and we were to go to the Royal. How can they be over booked when booked 15 months ago. The room we were given had no air connection and we noisy from the rain banging on a metal roof. So no sleep the first morning. We had breakfast and then went to see reception. A very pleasant receptionist told us to wait until management came. At approximately 09.30 a lady came to see us and said we could not move back to the minos. We phoned the representative of Olympic holiday who then spoke to the hotel. We were shown 2rooms in the minos and eventually moved into the minos at 01.00 after 24 hours travelling. The rest of the holiday was fine, the food was excellent and the staff were brilliant. However we were told on departure that we had to go 300 meters to the end of the road and wait by the BP garage. The bus arrived on the other side of the road and the road was very dangerous to cross. The bus driver was shouting for us to cross the road and it was very dangerous. Why could the bus not go to the entrance of the hotel. One day there will be a nasty accident. This should be addressed Thanks to the ypunporter who helped us with our cases

Kirjoittanut Camilla27 Newcastle Upon Tyne

Pleasant stay at Minos Mare.

Having stayed at the sister hotel in Rethymnon on several occasions and owned my own house (now sold) in the area I decided to try Minos Mare which I remembered the owners building some years ago. The hotel is well positioned, on the beach, but within an easy walk off the main street passing through Platanes with its numerous shops, bars and restaurants. Travelling alone, I had requested a quiet room not on the ground floor prior to my arrival. The room I was given overlooked a strip of garden, the entrance to the hotel and a small parking area, together with a distant view across another car park of the rubbish bins! I did not experience any real disturbance by the transfer coaches or other traffic which came and went during my stay, however. It was clean and comfortable with tea and coffee making facilities provided. A couple of drawbacks, the safe ( for an extra charge) was in a really high cupboard, not being tall, I could barely reach it. In addition, the only mirror was in the bathroom which could cause a problem if two people were getting showered/ready at the same time. Personally I am not a fan of fixed hairdryers and take my own, another mirror over the desk/dressing table needs to be provided. Other guests were mainly European couples and some families. I seemed to be the only UK resident in the hotel at one stage! I found the reception and cleaning staff to be pleasant and hard working. The animations team were poor, no circulating with guests. After announcing activities they usually waited around for a short while before disappearing, leaving the pool area with extremely loud music blasting out if no one chose to participate. Towards the end of my stay (and complaints being made) the volume was reduced to a more reasonable level, The entertainment was OK, my favourite evening being the Greek night, featuring three musicians and four dancers for over two hours. It was one of the best I have seen over many years. The food was excellent, well presented and served, with plenty of choice provided for all meals. There was a good selection of drinks on a self service basis available in the restaurant and the bar staff generally worked hard dealing with guests around the pool. I found the pool area to be clean and well maintained, plenty of sunbeds and umbrellas there and on the beach. Pool towels are available on payment of a deposit which is refunded on their return. There is a small mini market on site. A spa and beachside restaurant are available for an extra charge, though I never used either of these. All in all, I enjoyed my stay and will no doubt return in future.

Kirjoittanut Lorraine B

Campus ok and near beach which was only plus for me. Customer facing staff rude

Staff rude, pool snacks amounted to shortbread biscuits. Numerous clashes with reception and bar staff. 2 hotels within same campus… essentially felt like second class citizens. My son and his friend aged 15 liked it.. slept all day, loafed about all night. All inclusive food was limited but ok compared to previous experience. Rooms nice. Cleaning staff helpful. Reception and bar staff need to improve their ideas of customer service

Kirjoittanut Sini R

Not so good

I expected more. The pool area and the beach was great and clean. Our room was nice with nice view. The food was ok but every day very similar and a little bit boring. It felt like the staff at the pool bar didn't like their job. I was waiting for long time my drinks even if nobody else was around. I didn't get any smile! Lunch time and the dinner time was awful. Staff was cleaning our table too fast. We weren't even ready and getting some more drinks and suddenly our food was gone.