Kokemuksia Los Veleros -hotellista
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|Pitikö hotellikuvaus paikkansa||
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|Vastasiko hotelli odotuksiasi||
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|Ruoka ja juoma||
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Vahvistettu asiakas: 2020-03-12
Vahvistettu asiakas: 2020-03-05
Vahvistettu asiakas: 2020-02-20
Vahvistettu asiakas: 2020-01-30
Vahvistettu asiakas: 2020-01-23
Vahvistettu asiakas: 2019-11-07
Vahvistettu asiakas: 2019-11-07
Lue asiakkaiden kokemuksia ja arvioita Los Veleros -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
78% matkustajista suositttelee97 arvostelua
|Ei kovin hyvä||
Viimeisimmät 5 arviota
Went here with my family lovely place Pool so lovely with great views Location of apartment was right by pool so was great for my daughter Plenty of sun beds and was very quite at night which was great for us
'Such a shame'
Arrived to find reception, bar and mini market closed and it was only 5 in the afternoon!! Mobile number left on reception door to call for instructions on how to check in... all went swimmingly well. We stayed in a two bed apartment to which was very clean and welcoming, I have no complaints with the accommodation at all, in fact I have to say the cleaner and she was the only one did a fantastic job. We stayed for ten days and reception was only open for one of those days, if I had to guess it was about our 7th day, what a shame as the service we did get that day was first class, couldn't do enough for us, even letting us keep the room on for nothing. Also feel the need to let other visitors know that these apartments are part residential and the people that live there do have dogs which can been seen roaming around quite freely, not impressed I'm afraid, hence only 3 stars!! To sum up... if only wanting somewhere to sleep its perfect but unfortunately offers no services at all, which is a shame as its a lovely little find if you could eat, drink and shop!!
We stayed at this hotel for a week in July. When we arrived we were not greeted by any staff in reception and instead had to call up to get instructions to get a key out of a safe. Often receptions take in our passports or one passport during your stay but this could not happen as there was no staff. When we arrived in the room the place was only set up for 3 people when there were 4 of us staying but we couldn’t go to reception for extra towels and pillows because it was still closed. We had to compromise one night then leave a note for the maid. We also wanted to use the safe for our valuables but that was broken or we couldn’t figure out how to work it and, again, there was no one available to ask. We just had to leave them and trust they’d be safe. We were told before we arrived there was also a bar and mini supermarket there for us to use, which also were closed when were there. Every day for lunch we have to get up, dressed, leave the pool and walk down many steps to find somewhere to get a quick bite to eat or to go and get some shopping. The last in reception turned up one day out of the whole week and interrupted our sun bathing to go and get our hotel voucher from the room which should’ve been collected at the start of the holiday if she’d been there. Again when we were checking our we had to phone the lady up and put w key in a letterbox, very little communication with any staff it’s a good job there were no real emergencies. We heard that the lady said she was on her holidays so was only coming in when she wanted to/could but it was peak summer in July, surely not the best time to take a holiday? Another suggestion would be air con in the bedrooms, our room got very hot at night, so much so we often found ourselves awake in the early hours unable to get comfortable from the heat. A nice hotel for the price we paid but very unimpressed with the service. If things were going to shut and unavailable we should have been notified before our holiday, we paid for the full hotel experience, not half of it.
Fantastic Value Accommodation
Was there 20-23 April 2019. My opinion is great value for money pd. Amnaculatelly presented modern self catering accommodation. Spacious balcony with all mode cons as would be expected from a 4 star, however bemused as rated 2???(see pics) Subtle extras like complimentary water, washing up liquid, shampoo and conditioner. Paid far more and received far less... Extremely impressed. Our apartment was semi detached... No noise. Bedroom 2 single comfy beds.Large built in wardrobe. Mirror vanity unit and big windows opening up to balcony. Living room large flat screen tv with a good choice of TV in English and other languages & Air con. Free WiFi ask at reception. Bar/restaurant and shop on site. Bathroom,abundance of fluffy towels, loo roll. Maid in second day. Small staff, extremely friendly and helpful. As most stays in Puerto Rico, up hill. Stairs are steep, taxi back under 4 euro. Good location to center 15 mind by foot.However there is a shop and restaurants tucked away 2 minutes from foot of stairs. Views wonderful.
We got there late was lock out so make sure you email for how to get in late .but the lady who sorted us out could not done enough for us lovely apartment all very modern and everything we needed amazing views .best place we stayed this years .and we have been there 3 times this years .and this was just perfect .thank you so much .see you in May .
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