Kokemuksia Ritz-Carlton Doha -hotellista
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Vahvistettu asiakas: 2020-01-07
Vahvistettu asiakas: 2019-12-17
Vahvistettu asiakas: 2019-12-10
Vahvistettu asiakas: 2019-11-12
Vahvistettu asiakas: 2019-04-23
Vahvistettu asiakas: 2019-04-16
Vahvistettu asiakas: 2019-04-09
Vahvistettu asiakas: 2019-03-19
Vahvistettu asiakas: 2019-03-05
Vahvistettu asiakas: 2019-02-19
Lue asiakkaiden kokemuksia ja arvioita Ritz-Carlton Doha -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
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Viimeisimmät 5 arviota
Fantastic stopover at Ritz-Carlton Doha
Wow what a wonderful experience. All staff members were exceptional at making us feel welcomed and ensuring we had a relaxing time. Particularly the staff in the Club Lounge: Elise and her team of Janine, Shafini, Wilberforce, Tristan, the chefs and more! Superb from start to finish. Most highly recommend this hotel and we look forward to coming back soon. (The snapshot is just one tier of afternoon tea! We had already eaten the rest!!)
The best of Qatar Hospitality with everything you need from conform to luxury
Ritz Carlton is famous worldwide for its variability from business to luxurious services and for the Ritz Carlton Doha, it is more than that. The location of (Ritz Carlton Doha) RCD is next by a mall called Lagoona mall and it is strategically on a very nice ocean view of its own island. Lagoona mall have varieties of shop from electronic to supermarket and some food chains there. Checking in was really smooth and the concierge team are all ready and knowledgeable. This is the third time im staying in RCD and the 2nd and 3rd time when i revisited, i was welcomed with something really unique! a platter of dessert where there are some baklava, apricot, dates and cookies. A special shoutout to Ibu Melisa from the Guest Experience team that make the stay not just an ordinary stay. The room of RCD is spacious, comfortable and quiet, great for those who wanted a good rest after a very busy day. The room is equipped with high speed internet and a working station for all your work need. The fantastic part about the room is all lights in the room can be controlled next to your bed with just a hand stretch away, not forgetting the high speed charging USD port next to your bed, so you dont have to worry about your plugs, just the cable will do (Photos attached) Breakfast is at LG called the Lagoon, have varieties of food and drinks, the one station that i visited the most is the cheese station, the cheese is really good. They have a section of open cooking kitchen where they prepare the eggs. The 1 thing that amazed me the most is the staff there remembers where you sit the day before and asked if i wanted to get the same seat if it is still available. And for those that are really into brunch on the weekends, it is a must to be at STK, which is on the 23rd floor of RCD, there is a dedicated cozy lift that can bring you there and welcome by lovely people. Food was great, music and DJ is great, everything that you want for a great Brunch Party is here. If you are looking for a more unique dining experience, you can head up to the counter and ask for Le Petit Chef, its a projection mapping dining experience which is around 700 QAR per person. Overally this is a great hotel with full amenities such as business centre and swimming pool on the LG, a good hang out area at the Habanos (Sadly no tap), and quite a good french restaurant too, Sel & Miel.
Promising, but ultimately below expectations
Despite being a Marriott brand fan for years, I had never before stayed at a Ritz-Carlton property. Having been to Doha at least thirty times and repeatedly checking out the company’s myriad other properties, I was excited to give the Ritz-Carlton a try for a one-night friends' reunion before traveling onwards. LOCATION: The Ritz-Carlton Doha sits on its own little island north of Doha on the southern edge of Lusail, a ground-up smart city development of skyscrapers, hotels, residences and a lot of construction in preparation for the 2022 FIFA World Cup. It’s a bit of a lone wolf in the sense that there isn’t much to do in the immediate area - walking is a bit tough as the hotel is so sequestered - but the nearby Lagoona Mall provides some form of entertainment within local distance. The rest of Doha with its malls, museums, attractions and other hotels/restaurants are a fifteen minute car ride away. Hamad International Airport is a twenty-five minute car ride away from the hotel. Uber and Careem are available, and are very competitively priced. ENTRANCE/LOBBY: The hotel was built in 2001 and has undergone a series of renovations over the last few years to bring it up to more contemporary standards. Upon passing through the metal detector at the entrance, it is evident that the lobby has been redone and is covered in marble as far as the eye can see. A large flower arrangement greets guests immediately upon entry, with the reception desks on the left and lobby lounge straight ahead. A hallway leading to the ballroom, meetings foyer and other meeting facilities is to the right. Check-in began at the front desk, where I was welcomed by the welcome agent. My friend and I received a cool towel while the agent clicked away; because I had booked a club level room, I was aware that check-in is performed in the club lounge and the agent noticed that shortly thereafter. We were then escorted by two associates to the elevator and buzzed up to the twenty-third floor to complete check-in there. Unfortunately, the remainder of the check-in process became more convoluted after that. The associate checking us in took several minutes locating my reservation, then mentioned that it was for two. I explained that I made the reservation for three guests in one room, at which point he told me that a third guest would incur extra charges for using the club lounge. I then physically showed him the reservation on my Marriott app to clearly demonstrate that there were three guests booked in a club level room, and only then did he realize that my room was indeed for three and that we would all have access to the lounge. After some fumbling about at the desk, the agent had to print a welcome letter for me and then escorted us into the lounge for a welcome drink while he got that ready. All in, it took approximately a half hour before any keys were issued and we went to our room. ROOMS: As an Ambassador Elite member of the Marriott program, I was upgraded to an Executive Suite on the nineteenth floor. The room was in a corner of the building, with expansive views towards the construction sites of Lusail to the north and of the Persian Gulf beyond. Upon entering a foyer with attached half bathroom, the spacious living room offered a large curved couch, two armchairs and a coffee table arranged around a curved television screen, while behind was a large desk with two chairs. The separate bedroom, separated by double doors, featured a king-sized bed, counter that functioned as a desk with another curved television screen above and a chaise longue. A small balcony was located in the bedroom. The attached wardrobe featured a generous countertop with drawers, large mirror and additional hanging and cabinet space. A welcome amenity of dates and enveloped note was placed on the living room table. The main bathroom off the wardrobe featured a double vanity with two chunky pedestal sinks, bathtub, separate shower stall and glassed-in washlet. Asprey toiletries, standard for the Ritz-Carlton brand, were on offer. Due to the design of the sinks and the general tightness of the bathroom, there was no counter space for toiletries, and the dividers splitting the shower and washlet stalls up meant that the washlet stall was uncomfortably tight [I’m 5’10”, and when seated my knees would touch the glass door in front of me] while the shower stall was overly large. The electronic part of the washlet did not work, either, which was a real shame as I greatly enjoy the feature. Wi-fi is fast and free for members of Marriott’s loyalty program, with good availability throughout the property. FOOD/BEVERAGE: We did not eat at any of the hotel’s restaurants, but rather took all of our meals at the club lounge. We arrived just after the end of lunch service, and being hungry the afternoon tea service was our only available option and we were able to get a tower of sandwiches, scones and sweets in. Being vegetarians, the staff accommodated our request by providing several of the cream cheese and cucumber sandwiches, but did not provide us with any alternatives other than what they had. This was a sign of other service mishaps to come - more on that later. Being a Ritz-Carlton club lounge, the hotel advertises five food and beverage presentations daily: breakfast [6:30-10:30 AM], lunch [11 AM - 2 PM], afternoon tea [2-5 PM], hors d’oeuvres [5:30-8:30 PM] and chocolates and cordials [8:30-9:30 PM]. We had missed the lunch spread and had afternoon tea, as mentioned above. The hotel has offers two white wines in an electronic dispenser and two reds available from noon until 9:30 PM, and the hors d’oeuvres sees liquors as gin, rum, vodka and whisky added. I have to mention my great disappointment in the wine selection, as the hotel stocks very cheap and barely drinkable wines; their most premium option was an Italian Chardonnay that retails for under seven dollars. I’m not proposing that the hotel offer triple-digit bottles, but the available offerings were unacceptable. The hotel also offers champagne, but it turned out to be a mid-tier sparkling wine and as such should not be labeled nor offered as champagne. One of my friends was excited for the cordials at 8:30 PM, but they turned out to simply be Bailey’s, with no digestifs or other dessert liqeurs on offer - again, an inappropriately named service. The food itself was of good quality, but we found the imagination side of it to be very mediocre: cucumber sushi rolls, breads, cheeses, salad items and guacamole were our only options. For the carnivores among us, there was sashimi, another sushi dish and cold cuts, as well as a hot station with a rotating menu. The night we were there, the dish happened to be beef stew, with no alternatives offered. Breakfast offered a nice spread, with the usual offerings of breads, baked goods, greens, cheeses and a live egg station. The quality was again good, and I appreciated the egg chef’s flexibility in sourcing avocados for me and for her creative initiative in mashing them up to create a scrambled eggs-on-avocado dish. LEISURE: The hotel has an outdoor free-form pool, an outdoor chilled pool, outdoor Jacuzzi, indoor lap pool and indoor Jacuzzi. I believe there is a spa somewhere on the premises, but we did not use it. The outdoor pool was heated to a useable temperature - a nice touch for a morning dip in January - and the outdoor Jacuzzi was very nice and hot. My friend used the indoor pool and enjoyed it, and the indoor Jacuzzi was also well-heated and of a good size. I heard that the hotel offers a shuttle service to the Sheraton for use of the beach, though I have not personally verified this facility. Strangely, the property renovations seem to have not reached the indoor pool or its changing rooms, as they - good functions aside - look very outdated compared to the rest of the hotel. FACILITIES: The hotel is a Doha institution and as such features large ballrooms and extensive meeting areas to play host to all sorts of events. While nothing was going on while we were there, I know that the hotel is a popular choice for them. Business facilities such as as a business center with computers and printing capabilities are also available. Similar to the indoor pool, it appears that the decoration of the main ballroom and foyer date from before the hotel’s decoration, as their classical decoration and the whiff of stale cigarette smoke demonstrates that they come from the early 2000s when the hotel opened. SERVICE: Distinguished service is supposed to be a hallmark of Ritz-Carlton hotels, and unfortunately, the service at the Ritz-Carlton Doha was the biggest downfall of my stay. Several instances include: 1 - The prolonged check-in should not have been anywhere near as long, nor as disorganized as it was. 2 - Despite the reservation being for three guests, e-mails sent to the hotel beforehand and taking our sweet time at check-in, the room did not have an extra bed placed in it. It took a phone call to have a bed sent over, but it arrived without pillows, and it took a further twenty minutes to get two pillows to arrive. 3 - I do not wish to look a gift horse in the mouth, but the hotel placed a half-bottle of wine in our room as part of the welcome amenity. I have stayed in lesser-quality hotels and have never received anything less than a full bottle in my history of staying in hotels, but this being a Ritz-Carlton coupled with a reservation for three, I found this to be stingy on the hotel’s part. 4 - Service at the club lounge was very inconsistent, and predominantly ranged from forced to surly. I observed several staff members during the evening service greet and assist repeat guests with joy and fawning adoration, yet whenever my friends or I would politely flag them down or request anything, I’d barely get more than a pursed-lips smile or a grunt of acknowledgement if anything at all. 5 - Answers to requests were almost always and immediately met with ‘no’ rather than any attempt to meet them. For example, one of my friends asked for a Turkish coffee and we were promptly told that the lounge does not offer it; we offered to pay for it and were told no again. During drinks in the evening, my friend asked for a cocktail list but we were told that the lounge only prepares basic drinks, i.e. a gin and tonic. Upon asking for a menu and offering to once again pay for drinks, we were told that only the [lackluster] cocktails from in-room dining were available to order, and that more imaginative cocktails at STK and other venues were only available there because we should “enjoy the ambience” at the restaurants. 6 - The pool staff were too busy playing with their phones at the towel kiosk, and only after much prodding did they begrudgingly set towels down on loungers for us. That being said, I would like to thank Mary from the front desk, and Wilberforce and Tristan from the club lounge for being hospitable. I had read great things about Tristan in particular in earlier reviews, but he was not working the one night we were in so I only had a chance to see him briefly in the morning. From my quick interaction with him, I saw that he was genuinely delightful, effortless in his service delivery and devoted to his work. It’s a pity that the rest of the staff were less pleasant to deal with, and I wish that he was around when I was. OVERALL: Marriott has established hegemony over the Doha hospitality market, and I have been lucky enough to have checked eight of eleven of its properties out. Sadly, my lofty expectations of the Ritz-Carlton brand and this property in particular were not met, predominantly due to poor service and mediocre food and beverage quality. As work and pleasure frequently take me to Doha, I will definitely be back to the market and can only hope that the Ritz-Carlton will improve before I consider it again for future stays.
During check in Fion was very helpful and knowledgeable and made the check in process very pleasant and seamless. A hint for those who decide to use the mini bar in the rooms, it is worth checking the in room dining menu first as some drinks were cheaper via room service vs in the in-room mini bar. Pros The hotel offers a free shuttle to the Sheraton Hotel to use beach facilities (as Ritz doesn't have a beach). These are at 10am, 1pm and 6pm. Room Service food was relatively quick turn around. The Gym is very big, open 24 hours and they also have a indoor squash court and indoor swimming pool. Cons Around the pool area there are a lot of flies which can be annoying. Initially thought this was just one area but it looks like this impacted a lot of areas of the pool side and was every day.
If you like to use a hair dryer
I was pleasantly surprised by finding a real dressing with vanity table in our executive suite in the Ritz in Doha. Usually in the Middle East I have difficulties using the hair dryer, as you may not use it in the bathroom and there are no facilities in the room itself (no mirror in the neighbourhood of a plug outlet, cord too short, ...). Here I had a real vanity table with stool, good lighting, a plug outlet in arm reach and a quality hair dryer at my disposal. Thanks Ritz-Carlton!
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