Kokemuksia Ritz-Carlton Doha -hotellista
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|Pitikö hotellikuvaus paikkansa||
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|Vastasiko hotelli odotuksiasi||
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|Ruoka ja juoma||
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Vahvistettu asiakas: 2020-02-18
Vahvistettu asiakas: 2020-02-11
Vahvistettu asiakas: 2020-01-28
Vahvistettu asiakas: 2020-01-07
Vahvistettu asiakas: 2019-12-17
Vahvistettu asiakas: 2019-12-10
Vahvistettu asiakas: 2019-11-12
Vahvistettu asiakas: 2019-04-23
Vahvistettu asiakas: 2019-04-16
Vahvistettu asiakas: 2019-04-09
Lue asiakkaiden kokemuksia ja arvioita Ritz-Carlton Doha -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
82% matkustajista suositttelee1063 arvostelua
|Ei kovin hyvä||
Viimeisimmät 5 arviota
Checked in and checked out
On arrival my husband waited for valet and I proceeded to check in, we could see the hotel was busy. He finally handed his car over after 4 other cars behind him in the queue were dealt with first, for some reason he was overlooked. Only when he became annoyed was he then seen to. Check in took exactly 1 hour, yes, 1 hour stood waiting with a 5 year old! We reserved the family getaway package, this included dining at Siel & Miel for dinner. After check in we made our way to make a reservation for that evening. As we approached the restaurant my husband could see a staff member through the glass door, my husband was immediately ushered away with a hand gesture. Shocked and confused by this, my husband angrily waved another staff member to come out. Eventually we were informed they were fully booked even though I was informed by reservations the day before, and front desk staff at check in, that we would be dining there. We were looking forward to this based on the positive reviews I'd heard previously. The hotel appeared to be overcrowded and poor social distancing in place. I dread to think what the pool area was like. Very disappointing experience and what appeared to be discriminatory treatment of my husband on two occasions. The only positive experience to come out of the wasted afternoon was your sales manager, Vusal and his excellent customer service skills. He allowed us to air our frustrations,he listened and understood. He did his utmost to improve the situation, and we appreciated that, however, the experience left a bitter taste and we decided to leave without staying.
Not very ritzy
I was expecting a bit more glam with this hotel. Checking at the counter took 45 minutes. They had no internet to take payment etc. Luggage wasn’t delivered to the to the room and I had to call twice. The interconnecting door wasn’t open ready for us to use and again needed 2 calls. The pool area was very dated. And the jet skis whizzing around nearby made it feel like being beside a motorway. But the rooms were lovely, spacious and clean. I felt the balcony railing outside the room was too low with my small kids.
Worst experience/Hotel in Doha
The check in process was awful and terrible, we had booked 2 executive suites and 4 Rooms and we get them around 7PM without any apology or any complimentary offer for my family. We asked for kids preparation and nothing have been made for them “ignored!!!” . The pools are crowded and no roles been applied for the users. I saw awful scenes in the lobby where guests were walking in swimsuits and dripping water from the pool all around the lobby to the elevator area and the most of the elevator were wet “slippery” and crowded. Zero safety precautions no one respects the orders and no social distances. Rooms and suites were awful not clean or disinfected as they say the late in the check in was because the new disinfection procedures. This is not the reputation of the Ritz al around the world. Me and my family were very disappointed and we will never ever recommend this terrible hotel for any one.
We booked the reservation online and we arrived at 3:30 (check in time), and had to wait in the line until 4:30! Once we got to the front of the line, they told us that our room wasn't ready! They gave us the pool pass and told us that the room would be ready by an hour... so we went to the pool. The pool was so crowded, and the water was green. We ordered food and the shop was closed (at 5:30) so they gave us leftovers. We came back to the lobby at 6:00 and we asked for our room key, and the room still wasn't ready!!! It had been 3 hours since we had been there and the room wasnt even ready! We refunded the room and left. Worst experience ever.
Wonderful hotel but they do not take food allergies seriously
mI have a severe allergy to wheat/gluten, where cross-contamination can get me very ill. My husband booked our room online, but there was no way to inform them of this allergy. So he had to call them to tell them, this was a week before our stay at the hotel. The clubhouse where we ate last year was closed, so we had to eat at another place. None of the staff were aware of my allergy, nor could they tell me if the food had wheat or if it came in contact with wheat. I couldn't eat at the buffet as I was scared to eat. They offered to make a meal and send it up to our room. An hour later, a salad, with cheese and a side of bread came. We called down to ask if the bread contained wheat. We were told someone would call us back, 30 minutes went by and still no phone call. We called again and asked for information about the meal. We waited 2 hours and yet no one called to inform us if the food was safe for me to eat. We had no choice but to leave the hotel a day before our check out because of this poor service. They also tried to charge us for room service for the food that they sent up since I could not eat at the buffet. The food service manager admitted to the oversight that wheat products were on the food tray that was sent up to the room. I could understand if they could not accommodate my food allergy if we did not plan, call or book well in advance. However, we did. There was no communication between any of the staff, which put me at risk of becoming seriously ill.
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