Kokemuksia The Island -hotellista

Apollomatkojen asiakkaiden arvostelut
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Lue asiakkaiden kokemuksia ja arvioita {{CatalogueItem.Name}} -hotellista. Halutessasi voit myös kysyä lisätietoja toiselta asiakkaalta mieltäsi askarruttavista asioista. Voit myös lukea maailman tunnetuimpaan arviointipalvelu TripAdvisoriin kirjoitettuja mielipiteitä hotellista.
9 10:stä Perustuu 35 arvioon
Kokonaisuus
 
9,0 / 10
Puhtaus
 
9,2 / 10
Vastasiko hotelli odotuksiasi
 
8,9 / 10
Ruoka ja juoma
 
8,4 / 10
Huone/huoneisto
 
8,5 / 10
Palvelu
 
8,8 / 10

Viimeisimmät arviot


9 10:stä

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Vahvistettu asiakas: 2023-10-16


8 10:stä

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Hotelli on erittäin siisti ja siitä kiitos talon naissiivoja tiimille. Palvelu oli ystävällistä kaikkinensa. Sijainti on hyvä.
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Olimme ostaneet huoneen merinäköalalla. Ensin saimme huoneen, josta meri näkyi nurkan takaa. Sitten seuraavana päivänä meille luvattiin huone, josta olisi erittäin hyvä näköala merelle mutta loppujen lopuksi saimme huoneen, josta oli merinäköala kun oikein palmujen läpi. He valittivat, että hotelli on täyteen buukattu. Jokainen busineksen tekijä tietää, että palvelua ei voi myydä enempää kun sitä on tarjolla. Eikä se ole asiakkaan ongelma. Hotelli hoiti asian erittäin huonosti. Ihmettelimme kun opas ei käynyt ollenkaan paikalla. Tosin meitä oli vain kaksi suomalaista.

Vahvistettu asiakas: 2023-09-04


8 10:stä

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Vahvistettu asiakas: 2023-08-28


7 10:stä

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Näköala ja allas
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Vahvistettu asiakas: 2023-08-28


10 10:stä

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Vahvistettu asiakas: 2023-08-28


10 10:stä

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Vahvistettu asiakas: 2023-08-28


8 10:stä

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Asiakaspalvelu oli todella hyvää ja ystävällistä. Aamiainen oli erittäin hyvä. Sijainti erinomainen rannan ja ravintoiloiden läheisyydessä.
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Ainoastaan huone oli pettymys. Hotellin 4+ tähdet toteutuivat hyvin muualla, mutta huone vastasi tasoa 3-. Ilmastointilaite oli vanha eikä toiminut kunnolla ja huone tuoksui vienosti maanläheiselle. Huone oli ahdas ja huoneen siisteys ei vastannut odotuksia.

Vahvistettu asiakas: 2023-07-03


9 10:stä

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Vahvistettu asiakas: 2023-06-19


Lue asiakkaiden kokemuksia ja arvioita The Island -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.


Mitä odottaa

  • 4,5/5 Nukkuminen
  • 4/5 Sijainti
  • 4,5/5 Huoneet
  • 4,5/5 Palvelu
  • 4,5/5 Hinta-laatusuhde
  • 5/5 Siisteys

90% matkustajista suositttelee

2740 arvostelua
Erinomainen
 
1775
Erittäin hyvä
 
721
Hyvä
 
181
Ei kovin hyvä
 
39
Huono
 
24

Viimeisimmät 5 arviota

12.11.2023

Kirjoittanut richandliz28 Southampton, Yhdistynyt kuningaskunta

Beware room descriptions

Short transfer time from Heraklion airport. First impressions on arrival, it doesn't look much from the outside, but inside the decor's modern and the landscaped grounds are pleasant. There's a few different pools, all with sunbeds, daybeds and parasols. Prime positions are bagged early, same as any other resort anywhere in the world, but we didn't have any trouble finding sunbeds even late morning. Check in was efficient. Our room ('cool room' per the website, aka seaview double) was at the end of the corridor on the second floor. Unfortunately it was extremely small and poorly designed, and did not match the photos or description given on the hotel website or the tour operator website. The bed itself takes up most of the room and they have managed, somewhat unwisely in a room as small as this, to squeeze in a desk and an armchair, leaving only just enough room to get by the bed. There is a tv - not the 32" lcd as included on the hotel's own website description, but a 20" screen tucked into the small gap between the wardrobe that was ours and the wardrobe that was next door's. We did notice that other rooms along our corridor did appear to have the full-size tv screen attached to the wall so probably could have been viewed from somewhere other than the bed, unlike ours. The desk holds the tea-making facilities and also serves as a bedside table on that side. The other side has what appears to be a lump of wood stood on its end for a bedside table. The lighting is poor. Each side of the bed has a lamp hanging above it and there are several switches on the walls that don't appear to operate anything. There is a freestanding lamp with no switch, so the only way to switch it on and off is directly via the wall socket, which is inconveniently underneath the desk, so you have to push the chair out of the way and get down underneath the desk to plug it in or unplug it, and then push the chair back again because there isn't enough room to leave it there. The only other light is in the entrance and does nothing to illuminate the rest of the room. There is a small wardrobe with 12 hangers and 2 half-width shallow drawers with a safe placed on the top, the other half of the wardrobe is taken up by the mini fridge, so can't hang a long dress. There is also another built-in unit which has no doors or openings and, other than taking up valuable space, it serves no function in our room at all because it's actually the back of the wardrobe from next door's room! That's a new one for us. There is absolutely no other storage, so our suitcases didn't even get unpacked past the few things we could hang and fit in the little drawers. Another unwelcome first for us. There's no hooks anywhere either, so although robes are supplied, there's nowhere to put them! Same for the open plan bathroom, no towel rails, no hooks, no door, and no wall - not even a glass one - between the bathroom and bedroom. The bath is of the jacuzzi variety with a hand held shower attachment and no shower door/curtain, so despite best efforts the water goes everywhere when using the shower attachment. Again, very misleading photos on the website of an over-the-bath shower attached to the wall, but that's not what you get. Literally nowhere to hang your bath/hand towels inside the bathroom, but there is a shelf and two sinks along with the little bottles of toiletries (shower gel, shampoo and body lotion supplied - no hair conditioner, so if you use it, byo or buy it in one of the local shops). The toilet is in its own cubicle across the entrance hallway and has a frosted glass door. The air conditioning was off when we arrived and took hours to cool the room on the first day, but then maintained the temperature pretty well after that. The balcony has a table and two chairs, and has a glass panel between the solid wall and metal rail so that the seaview is unhindered when you're seated. The bed is comfortable and we slept quite well during our stay. Pool towels are provided in the room and can be changed each morning. No spares and no towel exchange outside the specified times. The pools and sun terraces are clean and the poolside restaurant serves good food at lunchtime. Breakfast offered a good choice and there is plenty of seating even at busy times. The staff are constantly topping up supplies and clearing tables. The beach across the road is lovely, soft sand, shallow water and very gently shelving. Sunbeds and parasols are available on the beach and a lifeguard is on duty every day. There's also a few decent restaurants within walking distance. So to sum up, it's not a patch on other similarly rated hotels, but it's ok. Just beware your bedroom and bathroom might not be 'as described' or 'as seen' on the website.

 
9.11.2023

Kirjoittanut jaynem18 Swansea, Yhdistynyt kuningaskunta

Perfect for quiet relaxing break

Staff everywhere were excellent, but a big shout out to a very lovely young man Eni at the Stones bar, so polite and efficient, we thought he was the manager to be honest, obviously loves his job. We were bed & breakfast, couldn't fault the food and service every morning, hotel is based right on the beach, small very quiet road in front. Small friendly quiet village with a number of bars and restaurants, all reasonably priced with plenty of choice, The Island hotel is a very large complex, our room was right at the far end, we didn't mind as we like a walk, however if you have any motability issues request to be closer to hotel bars and restaurants, room was clean but not really 5 star, bed pretty uncomfortable, however it wasn't a huge problem and wouldn't put us off going again, we loved the place and highly recommend.

 
28.10.2023

Kirjoittanut Shirly310 Greater London, Yhdistynyt kuningaskunta

Great hotel and location

A great adults only hotel with an ideal location, close to the beach with plenty of local bars and tavernas in walking distance. The staff were friendly and attentive altho we only had breakfast at the hotel, which is fantastic with such a wide choice, as we like to explore and support the local area. The hotel grounds and 3 outside pools are lovely and kept spotless and finding sun beds were not a problem altho we were out of peak season. Our room was comfortable with a fab bed, however the bathroom is far too small with a very narrow bath and basic shower, which is such a shame as the bedroom is pretty big. Small improvements could be non smoking areas/pools, waiters visiting each pool for drink requests/scan QR codes, fresh fruit occasionally handed out by the pools along with cool towels, all which we’ve experienced at other 4*/5* hotels. Overall we would recommend a visit, however due to the above comments, a hotel has to be exceptional for us to return.

 
16.10.2023

Kirjoittanut Lynne C Swindon, Yhdistynyt kuningaskunta

Coming home

Coming home,....that's what returning to The Island Hotel is to us. That palpable feeling of utter joy as we reach the hotel,after our journey..its that "kick your shoes off' moment,...... and relax. Happy in the knowledge that you are back with much missed and loved friends,our Cretan Family. Hugs are pricelessley recieved,and given. Then it's off to our beautiful room, decked out with a trully heart warming welcome, and we feel so very very lucky. This is a magical place, so calming,chilled and spotlessly clean,where the pools sparkle and the palms sway to the rhythm of the sea. I have lost count of how many there are now! We look for the changes,that have magically happened,whilst the hotel slept through winter,notice the change to recycled paper for hotel map,some little changes, to bigger ones, but all to enhance this fabulous place. Though as I have said,many times before,it's the team who make it special,in their tireless efforts,their smiles,their thoughtfulness, and how they make you feel. As I hope they do from us too,in our joy shown in their company. From our breakfasts,to our evening meal,in The Kitchen,delicious food,as always,and so very plentiful, or a lunchtime snack at The Stone, as you shade from the midday sun,you feel spoilt for choice. Then there's the wine tasting,where a White Hare was waiting patiently,along with a new Merlot,but it's the immense knowledge and presence of little Mariana who brings it all to life,who speaks passionately about the Cretan wines and way of life,from the climate and the meaning of family,being together....to not saying goodbye. The last part resonates so much for me,as over the years the team have changed,evolved,some have come,others gone,but those who have become our friends we have not said goodbye to,and they have not us. Their smiles, and their laughter still rings in our ears,in our memories and also in time spent this year,as it will in the next. This year we became executive hobbits,(you know what im talking about,those who know us)and it was sublime,beyond dreams, though thankfully froddo didn't join me in my rain shower! It just added to how blessed the team and The Island Hotel make us feel. We thank you all,each and everyone,for the happiness you have given us. As now we take away our memories but,as ever, we leave our hearts X

 
16.10.2023

Kirjoittanut elliemai61 Lontoo, Yhdistynyt kuningaskunta

Absolutely beautiful hotel, stunning beachside setting - LOVED EVERYTHING ABOUT IT

We had a 9 day stay at The Island Hotel and absolutely loved everything about it. When I see some of the negative reviews I can't believe they were staying at the same hotel. When we arrived in the evening we were escorted to our room, with the staff member taking our luggage and chatting as we walked through the most beautiful gardens/resort, it took our breath away even at night time. This is much more than a 'hotel', rooms have been built in little blocks, surrounded by trees and gardens, so that you have a lot of privacy. We stayed in room 924, upstairs, surrounded by trees, so our balcony was very private - we didn't have a view, but we hadn't paid for one, and didn't expect one, and were very happy with our private space for drinks/coffee. Walking around the grounds is a delight - they are kept spotless, paths cleaned every day, not a speck of rubbish anywhere, lovely loungers to enjoy, hammocks, etc. in sun or shade. Our room was immaculate, and every day it was cleaned to the same standard as when we arrived. It was spotless and had plenty of storage, a wardrobe, coat/hat stand, drawers and we could even put the suitcases away on the top of the fridge cupboard, or bottom of the wardrobe. There was a safe, and the small fridge was adequate for what we need. I do agree, maybe take your own tea or coffee, as you just get one teabag or coffee sachet a day, per person. We also had a sofa. The open bathroom was as we expected, so no surprises there, and we just rolled down the blind if we wanted a bit more privacy. It was great to get a bottle of water every day too, and fresh towels, and the blue towels for the pool or beach are exchanged at the spa each morning. We were bed and breakfast, and the breakfast was superb - everything anyone could ever want and plenty of it, stocked up constantly by attentive staff. I don't eat gluten, but the items all indicate if gluten is included and I had no problem eating plenty. We also ate at the restaurant twice in the evening, after excursions, and it's only 20 Euro for the full buffet - which was amazing too and so much choice of every type from starters, main courses and desserts. If you buy a bottle of wine and don't finish it, you are given the cork to take it to your room and even bring it back again the next day. The view from the restaurant/outside area is just beautiful and we never tired of it through our time there. We also ate a light lunch at the Stone restaurant overlooking the largest pool - all for just a few euros. Beer is about 5euro. We loved spending time at the pools - there were always plenty of sun beds available despite the hotel being full, we had no problem finding one at any of the pools. The pools were cleaned every evening by a machine, and the sunbeds were tidied and cleaned too once the sun went down. We particularly enjoyed the 2 pools which overlook the sea, and it's possible to go out via the private door, cross the little road, and have a swim and go back, showering near the pool, to your sunbed. People commented that there's a road between the hotel and the beach, but there is no traffic on this road, as it's a no-through road. The only cars on it are people going to their apartment or hotel, an occasional coach picking up - that's it. It is more or less pedestrian and nothing at all to worry about. We crossed that road every day, many times, without ever encountering a vehicle. The evening 'entertainment' isn't anything special, although nice to sit with a drink after going out for dinner and before going back to the room. We went out to local tavernas, found some live music even late in the season and equally enjoyed the peace of the hotel grounds without loud music. We didn't use the spa or indoor pool - no need when it was so beautiful outside. We also didn't use the tennis courts or do the exercise classes, or use the gym, but they are there if people do want to be more active. Any criticism? The only one would be smoking - it is acceptable everywhere outside, and so many guests smoked, whether at breakfast, on sunbeds, or around the pools. It was quite surprising as in the UK we barely see a smoker these days. If the hotel could have some dedicated no smoking areas, especially at meals, that would be a huge improvement. Maybe also at the pools - one couple next to us on one day just smoked one after the other all day - so we moved! But this is Greece where a lot of people smoke, and the hotel has a lot of German visitors, and all seem to smoke - so I guess you just move away if it's a problem. The little shop on site is very good, and about the same price as the large supermarkets, so you didn't need to go off site for essentials, or a beer by the pool or ice cream. It's open about 10 am to 10pm, which is amazing. The staff throughout the resort were lovely, friendly, hard working, attentive - we didn't see anyone ever standing around. The lady who cleaned our room was always smiling and greeted us in English every day. The staff in the restaurant were excellent too - clearing tables quickly and efficiently. There is nothing I could take issue with. We travelled with Tui, which was seamless. We did 2 excusions, one booked with Tui into the mountains, one booked with Rossilena Tours to Spinalonga - which was just amazing, finishing with a bbq on a deserted island beach and swimming in the sea. We mostly ate at local tavernas, and enjoyed dancing in the street on Thursday night when 'the Drifters' sing at the Central Bar up the road. There's plenty on the doorstep. The Main Street is a walk along the front and then turn left - looks deserted, but once you find it there are lovely little shops, and a great jewellery shop called Anna and Mike's - no hard sell there. Unlike in other jewellery stores who try to make you buy. Anna won't! It's worth the walk. Some people comment on the planes overheard - yes they do fly over, but they fly over the entire East of the island to land at the airport - so everywhere has that. They are not a bother - you don't really nice and it definitely did not spoil our stay at all. A new airport is being built and will open in 4 years, and that'll make a difference. Don't even worry about the planes - it's not an issue. We literally can't wait to return to this gem of a hotel that gave us an exceptional 9 night holiday in such a beautiful setting. Never been anywhere as nice.