Kokemuksia The Island -hotellista

Apollomatkojen asiakkaiden arvostelut
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Lue asiakkaiden kokemuksia ja arvioita {{CatalogueItem.Name}} -hotellista. Halutessasi voit myös kysyä lisätietoja toiselta asiakkaalta mieltäsi askarruttavista asioista. Voit myös lukea maailman tunnetuimpaan arviointipalvelu TripAdvisoriin kirjoitettuja mielipiteitä hotellista.
9,4 10:stä Perustuu 16 arvioon
Kokonaisuus
 
9,4 / 10
Puhtaus
 
9,5 / 10
Pitikö hotellikuvaus paikkansa
 
9,3 / 10
Vastasiko hotelli odotuksiasi
 
9,4 / 10
Huoneen varustetaso
 
9,1 / 10
Ruoka ja juoma
 
9,2 / 10
Huone/huoneisto
 
9,2 / 10
Palvelu
 
9,1 / 10

Viimeisimmät arviot


9 10:stä

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Siisteys hyvä kaikkialla hotellin alueella, hyvä ja ystävällinen palvelu, vapaita aurinkotuoleja riitti vaikka meni altaalle/rannalle hieman myöhemminkin. Aikuisten hotelli, joten miellyttävän rauhallista.
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Kuntosalilla heikosti painoja ja laitteita. Laitteissa hieman vikoja, mutta aerobiset laitteet toimivat hyvin. Respasta saatavat tennisvälineet osittain rikkinäisiä ja pallot eivät olleet oikeita tennispalloja, koska aiemmat vieraat olivat kadottaneet pallot, mutta uusia ei oltu hankittu. Myös pingisvälineet ”itse-tehtyjä”. Jos haluaa aktiivisemmin pelailla, niin ehdottomasti omat välineet kaikkiin aktiviteetteihin mukaan.

Vahvistettu asiakas: 2019-09-01


9 10:stä

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Hotelli ylitti odotukset: hyvä sijainti meren rannalla, ruoka laadukasta ja monipuolista, hotellilla runsaasti ohjelmaa päivittäin, kaunis puutarha, hyvät uima-altaat
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Vahvistettu asiakas: 2019-08-11


10 10:stä

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Kaikki oli hyvin, eipä paranneltavaa
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Vahvistettu asiakas: 2019-08-11


Lue asiakkaiden kokemuksia ja arvioita The Island -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.


Mitä odottaa

  • 4,5/5 Nukkuminen
  • 4/5 Sijainti
  • 4,5/5 Huoneet
  • 4,5/5 Palvelu
  • 4,5/5 Hinta-laatusuhde
  • 5/5 Siisteys

90% matkustajista suositttelee

2507 arvostelua
Erinomainen
 
1630
Erittäin hyvä
 
674
Hyvä
 
159
Ei kovin hyvä
 
32
Huono
 
12

Viimeisimmät 5 arviota

20.11.2020

Kirjoittanut missnorth manchester England

Very nice but not a 5 star

This is a review of a hotel, not a location, but that said, although I very much like Crete and the wonderful fishing villages with turquoise waters and places like Elounda, Chania and Rethymon, Gouves itself is not a particularly interesting or scenic location, and that's where the hotel is. The good thing about the location though, is that it is only a 20 minute drive from Heraklion, so if you are keen to get to your hotel quickly, this is ideal. It is also a 20 minute bus ride to Heronissos, the nearest larger tourist town. The hotel has its own beach area just across a small beach road, and the use of the sunbeds and umbrellas was included in the price. There was always plenty of room in August, but I am guessing it might have been busier in pre-Covid times. The hotel has three pools for public use, with a variety of sun "beds" with canopies and the usual loungers. At the main pool a local DJ played chill out music. It's not particularly my thing but I didn't mind it. There was a "relaxing pool" which was quieter, and a pool nearer the beach. The complex is actually quite large and my first impressions of the hotel were very good; a pleasant layout with palm trees and Grecian urns. By the main pool there was a restaurant/bar and we thought the quality of the food was good, although a little expensive for Greece. Our room was near the back of the hotel so did not have a particularly great view, and the room was not particularly big either. The bathroom was quite small and I didn't like the way the sink area was not properly separated from the sleeping area other than by a roller blind - weird. You could choose to have the room cleaned daily, or every other day, or even weekly - obviously a Covid thing. I actually thought th is was a good idea but couldn't see why you would want to wait a week for clean towels. Beach towels could be changed every day in the spa area, which looked very nice. If you got there at the right time the setting for meals was very nice, under a canopy overlooking the beach. Lovely. This was especially nice at breakfast, although some of the seating was actually inside too. The arrangement for meals was buffet service, but in an effort to control hygiene during the pandemic only staff were allowed to serve the food. Fair enough, but this sometimes led to queues, and it could be irritating having to go in one line for toast and another for butter. It reminded me of a childhood Butlins holiday in this respect. I realize it probably isn't the norm, but the situation might have been solved by hiring a few more staff. You could also order from a menu of three options which would be served at the table. The food was OK, but I didn't find it particularly authentic or hot, and cuts of meat, such as chicken, were legs or thigh, which, for a five star hotel, is not what I would expect. For me, as a pescatarian, there were not enough fresh fish or vegetable dishes. I only had dessert once, but there was plenty of choice, and plenty of people seemed impressed by it. For me the best meal was breakfast, as I like copious amounts of fresh fruit, and the fruit station was always replenished quickly. The greek yoghurt and honey was also nice. Tea and coffee was always made with tepid water brought to the table. We went on a half board basis, which meant all drinks, including bottled water, had to be paid for. I personally thought the food at the poolside restaurant was far nicer than in the restaurant, probably because it was cooked to order and fresher. The Greek salads there were enormous and delicious, and the bar staff in that area were the friendliest and politest, although one lady in the morning breakfast area (Elvira?) was always chirpy and polite. We met quite a few people of different nationalities there. A French couple explained how they had their own private pool. There were several rooms that shared a pool with a neighbouring room or were completely private; I am guessing at a huge premium. Our room was by no means cheap; probably the most expensive European holiday I have had (the last few years I have tended to go long haul during the summer) since I stayed at a Sofitel. I love being in Europe and people watching and chatting to different people from other countries. Most of the people there were young couples, although there were a few older ones, mainly from Belgium, the Netherlands, France, Germany and England and of course, Greece. The younger couples were of the variety who like to "pose" in the pool, which my husband and I, along with another couple we were friendly with, found very amusing. Thank goodness I am not of the "selfie" generation. My recommendations to eat out (which we did quite a lot) are the Paradise restaurant right opposite the hotel where the fresh fish platter is fab, but the other local places were also quite nice; much better than eating in the hotel all the time, and the drinks were considerably cheaper. The Island restaurant, a short walk away towards Gouves centre, has a lovely setting right at the water's edge, and there is some form of live entertainment a couple of times a week. The fish there is also great and the staff are very friendly. Maria and Yannis' bar next door was also a favourite, and Andreas runs a nice little bar too. Not upmarket, not pretentious, just friendly, and Greek. If you want to venture out (who doesn't?), you can get a bus to Heraklion or Herossinos at the top of the road, or you can hire a car for a very reasonable price. We went back to our favourite area of Elounda, but also visited Rethymon and Chania for the first time, along with many fishing villages and inland villages like the lovely Spili, famous for its fountain. Would I recommend the hotel to someone else? Yes, probably, but not sure I would go again myself as life is too short and there are too many places to see.

 
18.10.2020

Kirjoittanut disgruntledNantwich Nantwich

Disappointing

Advertised as 5*, no better than 3*, most of the staff were bordering on rude. Hot breakfast food was always cold. Room was small. Clean enough. Facilities non existent. No Kettle, No Iron. Our room was a sea view but overlooked the pool. Music every night outside our window. Last resort was the refusal to give us more than a 2 hour extension to the check out time, we were there for 2 weeks and the hotel was only half full, our flight was 10 pm so we had to sit around in travelling clothes for 5 hours. Food outside in a few of the local Tavernas was far superior to the hotel and the people very friendly. If you want a 5* hotel don't expect here.

 
11.10.2020

Kirjoittanut angel_ika177 Regensburg, Saksa

Perfect vacation

I had a really wonderful stay at this hotel. The staff is extremely friendly and welcoming. Everything is very modern furnished and clean. Had two wonderful relaxing massages at The Bathhouse, definitely recommend one of those. The beach and the sea were just amazing, clear water and you can go in really far. The evenings at the poolbar are very inviting, I've met some new friends and we had a really great time drinking and dancing to the music. One might even have the chance to find a little spark/magic moment ;) Definitely planning on coming back next year.

 
6.10.2020

Kirjoittanut Lynne C Swindon, Yhdistynyt kuningaskunta

Utopia memories

This year, for the first time in eleven years we have not been able to return to our favourite place on this planet of ours. To see all the wonderful people who make the world a better place, just by their smiles, their laughter and the joy they give just by being in their presence. These are The Island team, they make a holiday beyond special, they are a huge part of what makes The Island what it is, a beautiful, tranquil and mesmerising place. Stunning in its presentation, as it stands majestically, overlooking the ocean. There are so many things we have missed, our beautiful room, clean,stylish and welcoming, with the comfort of a hug. The pools, beautifully tended day in and day out, the choice of them or the topaz sea, a great dilemma to have! Set within such fabulous grounds. The food, oh the food......from tzatziki to marmalade and every meal we have had in between, all so very delicious, with a setting overlooking the beach, there is no where that beats the feeling of being there. We've missed hearing about( and tasting) the latest wines that have been hand picked from Cretan wineries, with such expertise. Catching up with dear friends, hearing news, the joy of finding the changes that were made while The Island slept through its winter hibernation. The loss of all these priceless things is quite heart breaking. The world might be a big place, and we are sure there are a million and one places that we could visit, but unfortunately we left something at The Island, which completes us, it's where we left our hearts. We are just so very fortunate for those wonderful memories, they stay with us until such time we can go 'home' again.

 
29.9.2020

Kirjoittanut meganmae22018

Beautiful & Chilled Hotel

Myself and my partner stayed at The Island hotel in September 2020 for 7 nights. The hotel is beautiful and very modern, they’ve done a great job with Covid-19 & even provide ‘ The Island’ masks, which was a nice touch! The rooms are lovely & air con was great. The 3 pools and beach are all fantastic, one of the pools is more music vibes whereas the other two are chilled if you want to relax. DJ played some great songs. Evening entertainment is fab, lots to chose from! Breakfast food is lovely, great variety & evening meals were nice too. The Stone lunch restaurant is amazing and tops the main restaurant by far, I would 100% recommend the pork pitta gyros. The spa is beautiful, I had a massage whilst there and it was so relaxing. We visited Heraklion which is a 30 minute taxi, €30 euros each way but good day out! We also went to King Scorpio restaurant in Hersonissos which was 10/10, amazing food & cocktails! All the taxi drivers in Crete are incredibly friendly and always want to chat! Shout out to Eva on reception who was incredibly accommodating and managed our query fantastically! I would definitely return and recommend this hotel. A few things to improve. - the girls on reception in comparison to the rest of the friendly staff aren’t that friendly, don’t greet with a smile & seem as though they can’t be bothered to help. - on our first night in the restaurant I was told my shorts were too short, we knew there was a dress policy for men in the evening but nothing for women visible, I felt this was incredibly rude and noticed many other women wearing short shorts to dinner. - I’ve been to many hotels where you can have one drink with your dinner on half board but you can not here. - always keep a pen on you as you have to sign for any extras you have, which gets slightly annoying, would be better to just state your room number and have it all charged to that. But overall our stay was fab!