Kokemuksia Dusit Thani Laguna Phuket -hotellista

Kirjoittanut cjkj3246 Leeds, Yhdistynyt kuningaskunta

Not what it was, needs attention in certain areas.

We were so looking forward to a return visit to this hotel, our last stay was in 2015 prior to then we had stayed 3 times however, maybe due to Covid and the hotel being closed it has definitely slipped from its 5 star status. Our Club room was excellent although the cleaning could have been better. Food in the restaurants was very good however service was lacking not enough staff in the Lounge Bar or by the Pool. We noticed staff were moving from venue to venue to fill in where there were shortages. We ate at the Ben Jarong restaurant and service was practically non existent. Tables had not been cleared, we were not asked if we needed drinks, on the buffet night there was only two couples in and yet no one came to us once we were seated. We were just left to work things out. The gardens need attention for sure. The loungers on the beach were a disgrace, cracked worn cushions and they needed a real deep clean also many of the beach towels were very badly stained. We were disappointed, the hotel is in a great location, the staff are at present overworked as they are so short staffed and yet they still keep smiling. I sincerely hope that this hotel can turn itself around and be splendid once more. The food in the restaurants was the only element that had not changed and was still very good. Due to the pandemic and other issues in the world the demographics had changed and although previously this was not an adults only hotel there were not that many children. Now there are many families with young children which is not for everyone when you are looking for a relaxing stay. I realise however that the hotel having suffered hard times in recent years will be happy to welcome all reservations. We enjoyed our stay but could have been better.

Kirjoittanut shirleentan Singapore

Worth the stay

Check in was slow maybe it was the peak season. Overall housekeeping is good and clean. Resort is clean and beach front. The food was really good and there is a family mart right outside the resort. I was on business trip and the meeting room is fantastic and beautiful. For family with children is also a good place to stay. Can easily stay on the beach for half a day

Kirjoittanut doughK303VN Bilston, Yhdistynyt kuningaskunta

ATTENTION TO DETAIL

Great staff great hotel great position the hotel , all is immaculate BUT THE SUN BEDS OUTSIDE ARE SHOCKINGLY DIRTY I I MEAN MANKY IT NEEDS ATTENTION YOU HAVE THE REST PERFECT 😍 DONALD AND MAXINE IRELAND

Kirjoittanut newmar107 Bangkok, Thaimaa

Experience of a veteran

The place is surely special but the staff is exceptional. After some clear downturns, since Mrs Ging and her management staff are back, the resort is having a new life. Let’s hope that the trend is continued and becoming the right way of living for Dusit.

Kirjoittanut RedNige Nottingham, Yhdistynyt kuningaskunta

Top Class

We have just returned to England from the Dusit Thani after almost 4 weeks staying in one of their wonderful 2-bedroom pool villas. The hotel’s main buildings are beautiful in a traditional Thai neo-colonial style. The resort is set in lovely well maintained grounds full of trees and flowers right next to the stunning beach. The hotel’s standard of service and their staff are absolutely wonderful. This was our third stay over the last four years. We can’t wait to go back again.