Kokemuksia Santa Marina Beach Giannoulis Hotels -hotellista

Kirjoittanut mikkok64

Pienoinen pettymys muutamilla plussilla

Vietimme viikon hotellissa lokakuun alussa 2017. Kaksi aikuista ja yksi 9kk lapsi. Hyvinä puolina mainittakoon muutama asia alkuun. Näistä ensimmäisenä hotellin sijanti. Hotelli on rannalla kuten useat lähiseudun muut hotellit. Lisäksi hotellilla on kaksi uima-allasta, joista ylempänä oleva oli meidän suosikkimme. Hieman rauhallisempi, uudempi ja siisti. Hotellin henkilökunta oli avuliasta ja palvelualtista. Sitten päästäänkin niihin asioihin, joihin reissulla petyimme. Isoimpana jäi mieleen hotellin ruoka -ja juomapuoli. Hotellilla on kaksi ravintolaa, joista ylemmän uima-altaan luona oleva oli mielestämme selvästi parempi.. Tämä siitä syystä, että valikoimaa oli vähemmän ja ehkä laatu sitä kautta parempi. Respan kanssa samassa rakennuksessa oleva ravintola oli pettymys. Lounaalla/päivällisellä lämpimiä hauteessa seisovia ruokia oli todella paljon ja näiden laatu pääosin kehno. Lisäksi grillattuja lihoja ym oli todella niukasti kuten myös aamupalalla paistetut kananmunat ja pekonit olivat aina loppu. Juomista mainittakoon mehut jotka olivat esanssikuraa ja puna-valkoviini kehnoa. Olut toki hyvää ja limut perus limuja. 50 ruoasta 10 oli sitä mitä odotat 4 tähden hotellilta. Toisena pettymyksenä oli huone. Asuimme viikon vanhalla puolella eli samassa rakennuksessa kuin respa. Huone oli todella perus 3 tähteä. Huoneessa ei toimi internet ja varustelu on viime vuosikymmeneltä jos sitäkään. Pyyhkeitä ei vaihdettu vaikka ohje oli jättää lattialle mikäli vaihdon haluaa. Vauvan kanssa kun muutama pyyhe meni sotkuun. Iilmastointi oli huoneessamme kehno. Ei olisi riittänyt mikäli lomaa olisi viettänyt keskikesällä. Jos majoittaudut hotellilla pyydä päästä uudemmalle puolelle, lähelle ylempää uima-allasta ja ravintolaa. Odotimme neljän tähden hotellia, saimme kolmen tähden.

Kirjoittanut Lasse L Oulu, Suomi

Superb staff

Hotel has three different areas for sun and swimming: beach, pool area in the middle and infinity pool up in the hill. We used them all, but mostly infinity pool area.  There were free sunbeds available till afternoon. Early reservation with towel  was not necessery. Breakfast, lunch and dinner are served in the main restaurant and up in the hill restaurant "Pearl Wing". We used mostly Pearl Wing, because there was no queues and it was peacefull. Variety was better in the main restaurant, but we preffered  peacefull and lovely view in PW. Service was outstanding everywhere in premises. Thanks: Lazarus, Theodoros, Charoula, Dimitri and "demis roussous". We have stayed in many hotels nearby past years. We definetely will visit Santa Marina Beach again.

Kirjoittanut Briar_Rose65 Coventry, Yhdistynyt kuningaskunta

Warm, friendly service

Lovely hotel. I had a single room that was a little pokey but in fact, had everything I needed. Lovely comfortable bed and a great shower. It was nice to sit out on the balcony with a cup of tea, even if the darned cockerel next door kept me up at all hours. Food is probably the best I’ve had at an all-inclusive with an amazing toaster. Drinks at the bars, inside and out, were good. Staff super friendly. Good coffee. Kudos to the customer service manager (?) Lida. She was so lovely and helpful and made a point of talking to everyone every day. Yes, there are steps. Steps to go under the tunnel to the pool, steps up to the front door and down to the loo. But steps are good for you. There is a largeish supermarket down the road and I got myself a mug, teabags, coffee and milk as you never have enough. Also took the cheap bus into Chania for a stroll. I travelled with Jet2 and had a look and this hotel doesn’t appear to be on there for next year which is a shame as I’d like to re-visit.

Kirjoittanut cajjaj Essex

Good but had steps

A beautiful hotel, very clean, staff are all very hard working and friendly. Food was very tasty, lots of variety too. On arrival there was a problem with room but Katerina dealt with it very swiftly and we were very happy with the upgrade. Just a couple of observations really...... Lots of steps!! The hotel is on the beach side BUT the swimming pools are through an underpass in the hotel carpark. About 15-20 steps down into the underpass then the same up the other side. Here you have swimming pools, gym/ spa, children's play area, dining area. Lots of apartments/rooms..... In the main hotel there are steps down to dining area but there is a small ramp to side. There are steps out to the outside dining area, I would advice that if you have a child's buggy, wait in the outside bar area while the person you are with gets escorted to an outside table, then join them ( all guests are asked to use the main entrance to dining room). Also the only WC inside the hotel is down at least 15 steps but there is a lift, unfortunately as you step off the lift there are 4 large steps down and then a step up to use the ladies/gents. Another guest pointed out an outside bathroom the day before we left but it is on the other side of the hotel. The Beach was lovely, plenty of sun beds... A bus stop right outside the hotel takes you to many towns for €1.60. Sometimes there is a bit of a wait. On leaving the hotel grounds to the left and right there are some bars, a shop, restaurants, a supermarket. The transfer took approximately 30 minutes. It was our first time booking and travelling with jet2 and we certainly would do so again. Overall we had a good holiday, very relaxed and we would go back. But not in May as there was NO ENTERTAINMENT at all but because of that we met some lovely people who we chatted to and had a laugh with every night. Thank you to everyone at the hotel for making our stay so relaxing.

Kirjoittanut rainbowannette

A lovely hotel for families, great staff, great location

My husband and I stayed here for 3 nights. Such a lovely hotel, staff are the absolute best, so accommodating for your every need, if they can sort it, they absolutely will. This hotel is really great for families and is in a great location. There's an amazing long sandy beach with plenty of sun loungers. The beach stretches to give relaxing walks past other hotels. There's beautiful tranquil garden areas in between beach and hotel that's so clean, it's beautiful in day, especially at night with fairy lights twinkling. All furniture roomy and so comfy! The seating inside and out are plentiful and dotted about, ideal for being together or on your own. There are a few steps dotted about the hotel, and ramps where possibe. We were given a beautiful first floor VIP room at the new Pearl wing, oh my golly, it's absolutely devine, very luxurious, has very large amazing double shower, massive comfortable bed, sofa, chairs, coffee table, fridge, dressing table and an impressive huge balcony with two sea views and an infinity pool view. We slept with curtains fully open to enjoy the beautiful sunrise. If you can have the VIP it's so worth it!!!! There's two pools; one is near the pool bar and the infinity one at new Pearl wing, which is a quieter area. I love how there's a good size baby, toddler pool attached to each. At the Pearl wing area is much quieter therefore more tranquil with more luxurious sun loungers. Theres two restaurants, food is outstanding! I must add, the food is locally sourced and most cooked from scratch. The owner of hotel chain we learnt is from Crete hence the wonderful Greek friendly service and food. The restaurant at Pearl wing is quiter has less selection of foods, we preferred it there as it's so tranquil with stunning views. Always a queue at main restaurant. On late check in there's food in room, on late check out we can still all fascitilites and has use of shower with towels. I say this is great for families, we're a couple, the hotel is spread over a large area so not ontop of each other which is lovely. There's great shops and tevernas outside, great bus service. Part of hotel is across the road, theres a tunnel underground to get across, with steps either side. There not a huge amount of entertainment in hotel, which suits us, it's really relaxing. Thanks to all staff who made our stay so very, very special.