Kokemuksia Kumara Serenoa By Lopesan Hotels -hotellista
Lue asiakkaiden kokemuksia ja arvioita Kumara Serenoa By Lopesan Hotels -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
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Viimeisimmät 5 arviota
I stayed here with my boyfriend in December last year and to say it was a 4 star is ridiculous! I’ve been to other lopesan hotels and this is a massive let down 😔 The only good thing was it was clean and modern but the rest goes downhill the food was crap lack of options only catered for Europeans. And when you pay for all inclusive you expect the standard but me being Irish and a big drinker I expect fresh cocktails for all inclusive what I got was a machine one! When I spoke to the manager she didn’t care but my boyfriend spoke to the head of lopesan group and we got moved to the Lopesan Baobab highly recommended!
Good and frustrating.
Let’s start with the positive. The cleanliness is superb. I have stayed in hotels all over the world and rooms are cleaned to an exceptional standard. My only complaint is that the towels are like sandpaper. Soft towels please. The pool is also a good size and depth and again it is carefully cleaned twice a day. When I checked in I was given a room with single beds and a dodgy door security. I wasn’t taken seriously and after midnight I could not get in my room and a staff member had trouble opening the door. Reception did not help until the next day. I had booked a queen bed and my new room had the right bed and the door worked perfectly. I believe reception could have helped that night but didn’t. I had to prove the next day I had booked double beds. I am 52 and six foot and 102kg and I don’t do single beds. After that the reception was superb. The restaurant staff were excellent but the food lacked quality in many areas. The beef was too chewable and the chips were soggy and the MoJo sauce was tasteless. These are just three examples. The coffee machines were also plain awful. My BIG complaint is that they charge a premium to use the room safe. WHY????? Surely hotels want their guests to feel safe. I have never known a hotel charge this before and I spoke to a hotelier friend of mine and he said this was madness as missing passports and money is every hotels nightmare. I would stay here again as I know what to expect. It seems to me for very little extra this hotel could be truly exceptional.
Avis au fumeur !
the hotel is correct but when booking it does not say that it is non-smoking everywhere in the hotel or even in the open terrace of your room an unpleasant guard watches you 24 hours a day. deprivation of liberty. for smokers you must go outside the hotel ie in the street very far. I am disabled I find that not correct. I would not come back. I am there now.
We booked here For 5Nights An All inclusive .. 3 adults and 1 children ! We had one room , with a double bed .. the 3th person had to sleep on The couch .. and then There aded A matras in Wheels !!! Really a shame !! Because we payed 1000€ for 5 Nights !! We had a All inclusive , Buy If we asked for a aperol spritz or a ice Cream it was not included !! So for us it was a verry disapointed vacation !! THE people who didnt have a ll inclusive , had better cocktails Like mojito etc .. The people with All inclusive get a prepared mojito from The machine !! Again a shame !!
Will not go again..
There are a few really good things about this hotel, the pool is nice, beautiful sun loungers set in the water and also in a Sand beach on the other side. The rooms are new and fresh (a bit small but ok) and shower very good! Beds are comfy but short(husbands feet were sticking out;) pillows are like rocks so bring your own. Quiet place, a bit too quiet for us.. although the first evening they had a trumpet /jazz player who was very good! It’s far from beach and no restaurants outside the resort. We had half board and I don’t think I had this bad food in any other 4 star we stayed in.. I guess we didn’t pay a fortune for the stay, so perhaps you get what you pay for.. cocktails were ok and kids enjoyed the smoothies, but the wine was Absolutely awful. Due to the VERY bad food I rate this hotel a 3 star.. If you stay, I suggest maybe just take the breakfast option and make sure you have a rental car and eat out. It’s 10 min drive to mas palomas and beach.
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