Kokemuksia Houm Plaza Son Rigo -hotellista
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|Pitikö hotellikuvaus paikkansa||
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|Vastasiko hotelli odotuksiasi||
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|Ruoka ja juoma||
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Vahvistettu asiakas: 2021-08-01
Lue asiakkaiden kokemuksia ja arvioita Houm Plaza Son Rigo -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
68% matkustajista suositttelee192 arvostelua
|Ei kovin hyvä||
Viimeisimmät 5 arviota
fantastic break in playa de palma
Had a great experience in this hotel for a week in late august 2021 . good spacious apt and bedroom with all facilities. good breakfast on site. v friendly staff . location excellent for beach and great pool area with snacks available. will definitely return in 2022!
Nice and specious place to stay
The room was spaceous, clean and quiet. We had two balconies and the toilet was seperated by a door to the shower which was nice. Breakfast had a great selection and you also had the option to get eggs freshly prepared for you depending on how you like them. Bars and the beach was in a walkable distance. Free parking was right infront of the door but a bit harder to get to due to the one way streets.
Nice hotel but found that customer service was lacking
We had a one bed apartment and requested a travel cot for our two year old. When they came with the cot, they had to move the bed in order to fit it. We then could not close the bedroom door as it was hitting the bed frame. Not ideal at all when your child goes to bed at 8! I would have liked if they told us in advance that a travel cot would not fit in the apartment... We ended up having to upgrade to a two bed apartment during our stay in order to have room for the travel cot. On moving apartment, I ended up moving the hotel's travel cot myself as we waited the full day for house keeping to do it for us but they never arrived. We had requested a late check out a week before we arrived but never got a response. When we checked with reception they told me that it was 'the office' who would have got that request and it was nothing to do with them. When we asked if we could check out late or not they couldn't tell us and said we would have to call reception again in the morning and they would see if they could accommodate us. I though this was uncooperative considering that check-in to the rooms is at 3 or 4pm, so they could easily oblige this request and still have plenty of time to service the room prior to the arrival of the next guests. Late check-outs are also charged. I think this is over the top considering the amount of money guests pay and the money they spend in the hotel. On our last day, we ate at the bar (it was a Sunday) My wife and I both had a jamon baguette. My wife complained that the bread was stale and handed back the plate of food to the barman. The reaction of barman was ridiculous and rude. He threw his eyes to heaven, sniggered, and mumbled in Spanish under his breath. I found his (Jose) behaviour very rude, and this is not the reaction I would expect from a valid complaint from a paying customer. Besides these isolated incidents, the hotel was very nice, had good facilities, and in general the staff were nice.
Beautiful accommodation with amazing staff!
After having visited this hotel several times with my family, this year I went for the first time alone with a friend to this hotel. We had an amazing week! After we were welcomed by the friendly staff at the reception we went to our studio room. It was a large, clean room with a beautiful view. The hotel is beautifully located since you’re very close to the promenade and the beach. Also, the party venues in ‘s Arenal are within walking distance. The hotel has two outdoor pools and one indoor pool. The two animators did a really good job entertaining the children during the day while they also organized fun activities in the evening for people to participate in, so we think the hotel is suitable for young and old! During our stay we had breakfast included. The food was fine and there was plenty of choice. We also enjoyed the drinks at the bar in the evening, served by the friendly bartenders. Overall we had a great experience and we highly recommend Houm plaza Son Rigo!
Great stay at Houm!
I spent two weeks in Houm Hotels and I was very satisfied with it. I stayed at the 2* Nets (really good price!) but I was allowed to use all the swimming pools. The room was cleaned every day and the receptionists were really nice and helpful. It's located 50 metres from the beach, there are restaurants, bars, shops, ATM within easy reach. The bus stop is 10 metres from the hotel (airport and also Palma Centre about 20 min away). I sure would book it again!
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