Kokemuksia Ritz-Carlton Doha -hotellista
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|Pitikö hotellikuvaus paikkansa||
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|Vastasiko hotelli odotuksiasi||
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|Ruoka ja juoma||
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Vahvistettu asiakas: 2020-02-18
Vahvistettu asiakas: 2020-02-11
Vahvistettu asiakas: 2020-01-28
Vahvistettu asiakas: 2020-01-07
Vahvistettu asiakas: 2019-12-17
Vahvistettu asiakas: 2019-12-10
Vahvistettu asiakas: 2019-11-12
Lue asiakkaiden kokemuksia ja arvioita Ritz-Carlton Doha -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
82% matkustajista suositttelee1125 arvostelua
|Ei kovin hyvä||
Viimeisimmät 5 arviota
I had the misfortune of ordering iftar box from Ritz Doha on Thursday. I had placed the order one week back and confirmed with them even on the same day morning that they will deliver on time and promised the same. Unfortunately it was never delivered. My family was left to starve at iftar time by Ritz Carlton. The reason was they got 'Confused' about the order. This is not the level of professionalism and service you expect from a five star hotel like Ritz. Why promise delivery of iftar if they cannot keep up with the orders? Iftar is not something to be taken lightly in a country like Qatar. The manager was supposed to call me to explain about what happened but that never happened either! I have been a regular customer visiting Ritz since the past 6 years yet I was met with this kind of treatment. I see influencers getting their kits 'free' yet paying customers are dont get the same service, which is horrible. Throughly disappointed!!!
First Class All the Way!
While most of the world is quite busy working to recover from COVID 19, Qatar is busy vaccinating its population and under heavy construction in preparation for the 2022 World Cup. Qatar is quickly becoming a notable destination for travelers to discover Qatar and explore the Middle East. One place that is not under construction because it is already in perfect condition is the Ritz Carlton, Doha. I have had the pleasure of staying here for the past few days on a work assignment. They called a few minutes ago to ask again if there is anything they can do to make my stay better, and honestly, there is not. Everything has been perfect. The room is quite comfortable and my ocean view is wonderful. I can see efforts underway in the distance to reclaim land from the sea and create more beautiful marinas and ocean side venues. The Ritz Carlton here has all of the charm of every Ritz Carlton property and more. While it is true that during COVID many things, like the pools and saunas are not allowed to be open. But I went to see them and as soon as this is over, luxury awaits. Let me identify three superstars. First of all we were greeted by Akansha Malhotra who gave us a wonderful tour of the facilities, and ensured that every detail has been perfect. Next, insomuch as I have been working in my room some days, I noticed that the same young man was cleaning my room each day. Today I talked to him a bit. His name is Sangden. He has done a superb job, and should get a master’s degree in customer service. He even went through the coffee pods to try to identify which flavors I liked best so he could be sure I had plenty of them. My room couldn’t be more comfortable or immaculate. And finally there is a young lady that has brought my dinner each night. Her name is Samana. She is a bright shining star and a definite keeper. Every detail of my meals here have been served hot, tasty, and more than I could eat. Clean, comfortable, safe, and enjoyable are all words I would use to describe the great experience I have had here at the Ritz Carlton, Doha. Come see for yourself.
Poor communication and service
We always book and enjoy dining in B-lounge restaurant. Also always recommending it to friends and many went there because of our advise. On Tuesday 30 March we went there for dinner. All went well food ,service and the weather was great at the terrace. So what went wrong then: Part 1: We asked for the bill, Gave the waitress 2 vouchers Nojoom points (300 QAR ) plus my credit card for the balance of the bill. She went and came back saying : Sorry we don't accept Nojoom points here . I told her pls check again as personally I used twice before. A manager came and also confirmed to me that I cannot use the points here. I clearly asked her: Are you 100 % sure as I will call the hotel next day and really complain if this is wrong. She confirmed that she is sure and cannot accept the points. Part 2: Called the hotel on Wednesday morning and asked for FB department, the lady answered and I did explain to her what happened with me, to my surprise she said I really don't know what is Nojoom points? and she will call back for a reply( she asked is this a complimentary voucher or what exactly). same day afternoon they called back saying still we don't have answer for Nojoom points usage and we will get back to you. Next morning (Thursday) a reservation supervisor called and saying after checking the details, glad to inform you that you can use Nojoom points in B lounge. I told her what about the (300 QAR )I had to pay instead of using my points that I already have and chosen Ritz to redeem it . Until today there is no REPLY. Honestly its strange that the staff has no product knowledge about a program the hotel chosen to be part of, also it took 48 hours to advise that I can use the points. Also its a bad feeling that you feel you are begging them to redeem your points, that I could have chosen any other vendor to redeem it in easy and smooth way. Finally, I'm simply disappointed and thought it would have been handled in more professional way which is what you expect for the name RITZ. Thank you
Class all the way!
An unparalleled guest experience throughout my stay. The in-room dining staff (IRENE, BENA and MEHTI) are all exceptional! And a special acknowledgment to my room attendant (ALI), who has gone above and beyond to make my visit as welcoming and comfortable as possible. Kudos for the top-notch customer service!
Had a great weekend stay in this hotel. It is located in the Pearl Doha.. Stayed for a night in a posh, spacious room with a small balcony and a nice sea view.. We would like to thank the people who made our stay more memorable.. Ms Yulia (Guest Service Mgr) thanks for the information before our arrival.. Ms Jika (Reception) very apologetic and warm, thanks for extending our stay until 1pm, we really appreciate it, tho hotel is fully booked.. Ms SEVA and especially Mr MALCOHM (Sel & Miel French Brasserie) we had a lovely dinner, amazing service.. I would recommend these staffs. They're very welcoming, knowledgeable, and professional.. Also, thanks to IRENE (Room Service) she's so lovely even by just hearing her voice. The way she's speaking to guests is so enthusiastic.. And lastly, Ms JANINE (reception) she's very attentive & approachable.. Small things matter.. These staffs deserved to work in this prestigious hotel. Hope they could get an award from this. One thing we didn't like in our whole stay is the breakfast in STK, food is good but service should be improved.. Overall experience is exceptional. We appreciate you guys, WELL DONE!
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