Kokemuksia Ikaros Beach Resort & Spa -hotellista

Apollomatkojen asiakkaiden arvostelut
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9,3 10:stä Perustuu 7 arvioon
Kokonaisuus
 
9,3 / 10
Puhtaus
 
9,0 / 10
Pitikö hotellikuvaus paikkansa
 
8,9 / 10
Vastasiko hotelli odotuksiasi
 
9,3 / 10
Huoneen varustetaso
 
9,0 / 10
Ruoka ja juoma
 
9,0 / 10
Huone/huoneisto
 
8,9 / 10
Palvelu
 
9,1 / 10

Viimeisimmät arviot


8 10:stä

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Osa henkilökunnasta väsynyttä. Tarjoilijoilla omat alueet, joista ei poiketa. Kahvia odotettiin puoli tuntia aamupalalla, koska ei kuulunut tarjoilijan alueelle.Ei vastaa viiden tähden hotellin palvelutasoa.

Vahvistettu asiakas: 2019-10-21


9 10:stä

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Erinomainen ruoka
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Laktoosittomia vaihtoehtoja jälkiruokiin

Vahvistettu asiakas: 2019-06-16


10 10:stä

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-

Vahvistettu asiakas: 2019-06-16


Lue asiakkaiden kokemuksia ja arvioita Ikaros Beach Resort & Spa -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.


Mitä odottaa

  • 4,5/5 Sijainti
  • 4,5/5 Nukkuminen
  • 4,5/5 Huoneet
  • 4,5/5 Palvelu
  • 4/5 Hinta-laatusuhde
  • 4,5/5 Siisteys

88% matkustajista suositttelee

1071 arvostelua
Erinomainen
 
725
Erittäin hyvä
 
243
Hyvä
 
75
Ei kovin hyvä
 
20
Huono
 
8

Viimeisimmät 5 arviota

16.9.2020

Kirjoittanut 496alexc496 Lontoo, Yhdistynyt kuningaskunta

Memorable Holiday

We have recently returned from a 10 night stay at the Ikaros Resort in August and we had a truly wonderful holiday. Booked at very short notice because of the pandemic, the staff worked very hard prior to arrival to find us two rooms that met our requirements. And from our first day that standard of care and attention was maintained consistently and throughout our stay, right up to return airport transfer in a luxurious Mercedes people carrier. Having only recently reopened due to Covid, we felt very safe everywhere, including the lovely spa (treatments only) and in the gym, with no concerns whatsoever. Use common sense here people with timings. The locations for the excellent restaurants meant that evening meals enjoyed beautiful sea views from elevated positions and the exquisite sunsets while savouring the delights of the Asian restaurant were comparable to any we've seen, anywhere in the world. All the staff were outstandingly friendly, polite and welcoming. Starting with the gentleman who took us to our rooms and who was invariably helpful in so many ways during our time there. In addition to the lovely staff at the Asian restaurant, the fabulous Zoe in the traditional Cretan restaurant, the team in the stunning Ayeri and Magda also rate for special mentions. Hats off too to the people who maintained the beautiful landscaping and the stunning swimming pools. Most of all a big thank you to the senior management of Nikos and Kristos. Their attention to detail, generosity and efforts to make us feel special with many surprise "treats" (big and little) worked - we did feel very special. When you open that Specialist Gin Bar gentlemen we'll be the first ones back! As a Chelsea supporting family losing the Cup Final to Arsenal while we were there was difficult to take, but even ex-Arsenal player Ray Parlour, who was a fellow guest, was magnanimous in victory. Final word and quote of the holiday goes to Magda at the bar on our first afternoon. When we complimented her on the cocktails she said "Oh I don't make them, you should praise the bar staff for that. I am just the PR, the pretty face - underneath this mask I'm very cute, trust me". Delightful.

 
16.9.2020

Kirjoittanut andrejs_backpack Bochum, Saksa

Nice stay with some room for improvement in service and communication

We stayed here for 9 nights all inc just to relax and get some rest from daily business. Greece/Crete was in a good range from Germany so the COVID induced side effects on the flight were still acceptable. We had a pretty quick transfer from airport to the hotel and had a friendly welcome although we were told on our arrival that the spa area is closed due to Corona. That is understandable but still disappointing as it’s advertised as a spa hotel. Alternatives were not offered. The room we got was new/renovated with interior as shown on pictures. It was very nice and comfy. The garden view was unfortunately a very closed area with just a small circled garden and a lot of rooms around it. The walls are pretty thin and the echo in the garden can disturb you from a good sleep, but that depends on your neighbors. You had the choice to wear a mask, all employees were wearing one. You had Desinfection stations around the amenities and the whole hotel was very clean. There are 3 a‘la carte restaurants and one buffet. We recommend to book slots right after arrival to be able to enjoy all 3 restaurants. We booked a few days later 2 of them but didn’t receive a slot for one of the 3 restaurants. Unfortunately no alternatives were offered here as well. We highly recommend the restaurants, as it’s a chance to escape the Corona induced limitations in the buffet restaurant, like standing in lines with people not following the distance rules and waiting for waiters who were filling the plates based on your choice. Avoiding peak hours makes it easier for everyone. The food in the ala carte restaurants was very good and special. The Buffet Restaurant had a lot of options for every taste and always a good selection of the traditional Greek cuisine. The role model for exceptional customer service is the hotel manager himself, who were always around during busy times helping out and even serving food. He welcomed every guest in all the ala carte restaurants and was taking care of our well being. Although most part of the employees were nice and friendly you were not always feeling welcomed. Especially the reception is expected to be nice and friendly but seemed even not to be interested asking us for our stay experience while we were checking out. Some employees in the kitchen but also at the bar seemed to be overstrained and stressed or just not experienced in cooking and serving. But the experienced staff was always friendly and helpful. Gym area was well equipped but had also its peak times with too many people training at the same time which is maybe not the best idea during COVID. The pool areas were nice, you had 3 pools in total, all pretty quiet. The only downside were the limited sunshades and the usual „reservations“ of a lot of sunbeds already before the breakfast even began. Some of them being reserved for 2-4h without usage leaving a lot of upset people who were left with some small mobile sun umbrellas handed over by the pool/beach staff. Although the hotel has rules about reservations of sunbeds, these rules were not enforced. After 5 days of trying to get some sunbeds with shade on the beach at human times of 9:00 AM we were forced to start to reserve them as well as the staff was saying that they cannot free up reserved beds. The hotel has also an enclosed spa and wellness area with a lot of services offered. The massage was very good and relaxing in a very calm and nice facility. The other highlight was the variety of beverages at the bar with a lot of good cocktails and pretty quick barkeepers. Bottom line we enjoyed our stay which was very relaxing but we would be happy to be welcomed more friendly next time. :-)

 
14.9.2020

Kirjoittanut Passenger618561

Big Geoff

The health spa is fantastic I have just left and am so relaxed. Angela was my therapist and as her name suggests she is an angel. 75 minutes flew by and it was great. The Hotel and resort is also great but the spa 10/10

 
13.9.2020

Kirjoittanut anniemV857JV Basingstoke, Yhdistynyt kuningaskunta

Holiday 2020

We had a fantastic time at the resort. Our room was pretty and we have a lovely lady that cleaned our room. She was always very happy and friendly. Meals were excellent, lots of choices and again the staff were lovely and accommodating. The facilities were excellent, the staff made sure every thing was clean and safe. It was a good choice to come here. We had a day in the spa which was also amazing. It was very relaxing and all the staff there made us feel welcomed and comfortable. This resort was a great trip, we wished we had booked for longer and would be back to visit again.

 
9.9.2020

Kirjoittanut fingoek

The Spa was really good. The massage was really fine and we enjoyed out time there. Very friendly stuff

Spa was really good. The massage was really fine and we enjoyed out time there. Very friendly stuff and Akinos and Maria and Angela were really cute persons. Aegeo Ritual was very good aswell. :)))))))