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Kokemuksia SOL Nessebar Mare Bay -hotellista

Apollomatkojen asiakkaiden arvostelut
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Lue asiakkaiden kokemuksia ja arvioita {{CatalogueItem.Name}} -hotellista. Halutessasi voit myös kysyä lisätietoja toiselta asiakkaalta mieltäsi askarruttavista asioista. Kokemukset ovat kolmannen osapuolen, Reevoon, keräämiä ja siten Apollomatkoista riippumattomia. Voit myös lukea maailman tunnetuimpaan arviointipalvelu TripAdvisoriin kirjoitettuja mielipiteitä hotellista.
Kokonaisuus
 
8,0 / 10
Puhtaus
 
8,1 / 10
Palvelu
 
7,6 / 10
Huoneen varustetaso
 
8,4 / 10
Ruoka ja juoma
 
7,3 / 10
Huone/huoneisto
 
7,7 / 10
Vastasiko hotelli odotuksiasi
 
8,0 / 10
Pitikö hotellikuvaus paikkansa
 
7,9 / 10

10 viimeisintä arvostelua


9 10:stä

Jarmo ,
Joensuu

+
Huoneet rauhalliset, sijainti kävelymatkan päässä ostospaikoista/ nähtävyyksiä, bussipysäkki vieressä
-
Ruoka lähes samanlaista joka päivä, siihen vaihtelevuutta.

Vahvistettu asiakas: 2019-06-19


8 10:stä

Anne,
Kalajoki

+
Riittävästi aurinkotuoleja
-
Ruokiin enemmän vaihtelua, muutenkin ruoat olivat kylmiä ja mauttomia, ruokalinjastossa ei ollut käsidesiä,

Vahvistettu asiakas: 2019-06-12


9 10:stä

Sanna,
Pori

+
All inclusive hyvä lapsiperheen kannalta, koska ruokaa oli saatavilla koko ajan. Vaihtoehtojakin löytyi eikä ruokiin ehtinyt loman aikana kyllästyä.
-
Kukaan ei kertonut, miten hotellissa all inclusive toimii. Ja kysyttäessä vastattiin vain siihen, mitä kysyit, mutta mitään ei oma-aloitteisesti selitetty. Monesti jouduimme itse neuvomaan muita hotellivieraita, koska kaikki oli niin epäselvää.

Vahvistettu asiakas: 2019-06-12


7 10:stä

Marianne,
Sotkamo

+
Suht rauhallinen vaikka lapsiperheitä paljon. Siisti. Hyvät liukumäet ja altaat ja palvelut altailla.
-
Henkilökunnan englannin kielen taito olematonta ja vastaanoton palvelutiskillä ammattiatitoisen palvelun osaamattomuus (ei hymyjä, ei edes pakollista fraasia poislähdettäessä)

Vahvistettu asiakas: 2019-06-05


9 10:stä

,

+
Bulgaari palace
-
Hyvää

Vahvistettu asiakas: 2019-05-29


9 10:stä

Kalevi,
Jokela

+
Siisteys
-

Vahvistettu asiakas: 2019-05-29


10 10:stä

Satu,
Riihimäki

+
Siisteys ,henkilökunta ystävällistä.
-

Vahvistettu asiakas: 2018-09-19


6 10:stä

Heidi,
Vaasa

+
Lasten liukumäet ja altaat. Lasten kerho ja ohjelmat
-
Huoneet todella ahtaat. Hymyä löytyi kahdelta henkilöltä koko hotellihenkilökunnassa.

Vahvistettu asiakas: 2018-09-18


9 10:stä

Tytti,
Vaasa

+
Ruokavaihtoehto mahdollisuus eli oli mahdollista mennä lounaalle muuallekin kuin buffettiin.
-
Aukioloajoista/sulkemisista voisi ilmoittaa kun hyvä paellapaikka meni yhtäkkiä kesken loman kiinni ja samoin jätskikioski rannalla. Niistä olisi voinut laittaa ilmoituksen että meni nyt kiinni kauden lopuksi jos ei ollut asiakkaita.

Vahvistettu asiakas: 2018-09-18


8 10:stä

Veikko,
Raahe

+
kaikkea lähellä, siisti, hinta-laatusuhde erinomainen
-
aktiviteettejä myös varhaisnuorille 12-16 v nyt vain lastenklubi ja aikuisten aktiviteetteihin piti olla yli 16v

Vahvistettu asiakas: 2018-09-18


Katso kaikki arvostelut

Lue asiakkaiden kokemuksia ja arvioita SOL Nessebar Mare Bay -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.

Mitä odottaa

  • 4/5 Sijainti
  • 4/5 Nukkuminen
  • 4/5 Huoneet
  • 4/5 Palvelu
  • 4/5 Hinta-laatusuhde
  • 4,5/5 Siisteys

75% matkustajista suositttelee

361 arvostelua
Erinomainen
 
143
Erittäin hyvä
 
126
Hyvä
 
54
Ei kovin hyvä
 
19
Huono
 
19

Viimeisimmät 5 arviota

14.6.2019

Kirjoittanut rebecca92m

Excellent Stay - We Will Return

We have just returned from a stay at Sol Nessebar Bay from 4/6/19-11/6/19. Myself and my partner travelled with our 6 month old daughter, both sets of our parents and our brother and sister so our group mainly consisted of adults. We cannot fault a single area of this hotel and already think we will return. The food was excellent; not only in the main restaurant but also in the Italian restaurant, the burger bar, the donut, ice cream and cake stands and the sausages and pretzels at the Beirgarten. There was something to eat and drink at every hour of the day, all the way up until 11pm where sandwiches were served in the lobby bar so we never went hungry and could always find something to our taste. There are plenty of self service drinks stations around the resort with a wide variety of fizzy and still drinks including water and beer at most, making it really easy to stay hydrated and get your money's worth of drinks! Our three rooms were all together on one corridor, as requested, and we're all decently sized. Our daughter was provided with a good quality travel cot which she slept soundly in for the duration of our stay and each day the housekeeper provided her with a new towel on the end of the cot in addition to ours. We also received two fresh 2l bottles of water in each room every day. All areas of the hotel are kept spotlessly clean at all times. All staff from reception to cleaners, bar staff to kitchen staff were friendly, polite and helpful at all times. We had a problem with our fridge which we reported to the reception staff and this was fixed within the hour. Reception staff were pleasant and helpful in getting this sorted immediately for us. The entertainment was good and the animation team work all hours to put on a good show. We did not take part in any daytime activities but we watched the Grease show and the Broadway show which were both entertaining. We walked past the stage area one night after midnight and spotted the animation team still rehearsing, they really don't ever stop! The pool was cold but bearable and we used it almost every day. We could only use the Bay pool, not the Palace or Mare pools but this was not a problem as they're all pretty much the same but this system keeps the amount of guests at the pools proportionate. We could always find 8 sunbeds together even when going down to the pool between 10 and 11am, which astounded us after staying at other hotels and not being able to get sunbeds at all. We used the indoor pool quite a few times as it was slightly warmer for our baby - she really liked the jacuzzi area! This was almost always empty even on the one day where we had rain. The sun terrace is lovely and located near to the ice cream and panini shacks and we also really liked the shallow children's rock pool which was much warmer for the baby. (Again, sunbeds here were plentiful!) The Aquapark was open for our stay and one member of our party used a few of the slides but we preferred to sunbathe and swim. To conclude, we are pleased we ignored the negative reviews we read as we were really happy with our stay and couldn't find any faults even if we tried! We were not ready to go home and could have easily stayed for another week.

 
12.6.2019

Kirjoittanut Peccoskaify Praha, Tšekin tasavalta

Average hotel

Average hotel, nothing really too surprising. Services not good enough for 4 star hotel. Most staff members can't speak English. Low food variety. Turkish hotels are still way cheaper and more luxurious, pitty.

 
7.6.2019

Kirjoittanut KatyCarol1981 Northampton, Yhdistynyt kuningaskunta

Great Family holiday June 2019 -you won’t be disappointed!

You will not be disappointed! We have just returned from 1 week inclusive holiday staying in the Nesebar Sol Resort Bay - our party consisted of 2 toddlers aged 2.5, 10 and 17 year old - you will not be disappointed- lots of entrainment for the children l ages , resort is kid friendly - only down side is the room doors my daughter kept opening the door as she could reach so had to put pushchair in the way - maybe could look at a higher up security option just to give peach of mind. The food was great , lots of options in the day at the snack bars - burger / hot dogs / pizza / paella / panini / cake and the German Bar - great sausages and + Becks Beer in the all inclusive etc then you also have the main restaurant where you have lots of options to suit all the family - also the ice parlour kids loved the variety and fact they could have unlimited ice cream!! entertainment team was great got all kids involved with lots of activities - very friendly and welcoming - toddlers went to the kids club which was great to get them out of the sun for an hour or so. Would definitely recommend this hotel to any family large parties - the hotel was always kept very clean and staff were all very friendly and the room service was great.. Recommend attending the rep meeting on first day - have us all the info we needed to make our holiday a success. One negative hairdryers in room are not great so if you have room in your case bring your own. Another positive - towel hire is available with no charge or deposit. - you are only charged if you don’t return your towel - you can change your towels as many times in the day as you wish. Would definitely return to this hotel and already looking for 2020!! First time with jet2holidays and the experience was great!

 
5.6.2019

Kirjoittanut 503dalec Billingham, Yhdistynyt kuningaskunta

Brilliant activities for children

Loads of activities throughout the day and night for children , plenty of places for snacks around the complex . Food in restaurant was ok and edible , but was repeated quite a lot . Beach area and terraces are great for sun worshippers .

 
4.6.2019

Kirjoittanut Kirsty L Sheffield, England, United Kingdom

Safety Issues Everywhere!

Poorly Run/Managed - unsafe! Just returned from staying at the Sol Nessebar Bay where we stayed as a group of 17 people for mine and a friends birthdays. So where to start, when I booked with Jet 2 no interconnecting family rooms were available so we needed 2 rooms being a family of 5 - we contacted Jet 2 who said they didn’t have any interconnecting rooms available but they’d put a special request on the booking (bear in mind I looked at the week before and after half term and they were available at a cost of approx £50 extra total - would gladly pay so we’d all be together), others in our group arrived the day before us and text us to say they’d been given an interconnecting room upon arrival with her mum and partner, they neither needed, asked or paid for this but reception upgraded them free of charge, I also read the review on here that had just gone on off another family who’d been given the interconnecting rooms on arrival free - we thought fantastic and to be sure let’s email the hotel and ask! Received an email back saying yes they’re available - but we have to pay £350 on arrival - nice! We weren’t impressed and instantly regretted emailing as if we hadn’t asked and the hotel realise we really wanted them we would probably have been given them free but because we’d asked the hotel tried to fleece us of a silly money - I’m sorry but no! This was very poor customer service and when we arrived to check in we were greeted by an unfriendly, rude woman who just stared at us and said again yes you can have them £350 I know about your email - we refused to pay, when we questioned why part of our group had been given them free and didn’t ask or pay she shrugged and said maybe they pay - errrr no they didn’t, we are good friends and don’t patronise us and please don’t lie, at they end of the day the hotel saw an opportunity to make more over the odds money. When we refused to pay she allocated us 2 rooms on floor 2 facing the bins - nice touch! Lesson for everyone - don’t contact the hotel to ask for anything they’ll see it as an opportunity to make money out of you! Family’s - we have a 2 year old daughter still in nappies - there isn’t a single nappy changing facility in any of the toilets in the hotel! (We saw them in the Palace Hotel but none what so ever in the Bay), we had to change my daughter either on the floor, on a sunbed or back in the room - really not family friendly! The lazy river was switched on on the 1st June and is down right unsafe - please note there’s no pool attendant or life guard watching this so kids piling down one after another - it comes out in the wooded area in the dirtiest pool I’ve ever seen (was a snake and a centipede in the bottom of it) when no one in watching it - what alarmed me most walking past I heard my 12 year old son scream as we were walking past - I run up the steps to him clutching his head (he’d banged his head as it turned a corner too fast) if I’d not been passing at that moment or he’d have been knocked unconscious he’d have been straight under at the bottom and no one would have known! Really really unsafe - all our children in our party where banned from it from then on. It needs an attendant at the top and bottom! This has kiddies using it constantly it’s a serious incident waiting to happen! Security - we were subject to a terrible incident one night in the bar. We were sat in the pool bar at the Bay when we noticed an extremely drunk woman moving from table to table trying to join groups, all of which were getting fed up as she was being really inappropriate, she joined us and told a member of our party she was with her 9 year old son (no where to be seen), she joined another group and was clearly annoying them but an hour or so later they left - she was paralytic by this stage (we had 9 children with our group - my 2 year old asleep in the push chair) my partner stood up at this stage and politely said to her (when she spilt her drinks down one of our groups backs) no thank you and could she go sit elsewhere, what I witnessed next was the most horrific thing I’ve ever seen, she walked across the bar, turned ran back grabbing a six year old girl in our party’s head and smashed it down on the table - it still makes me feel sick now. Just want to say thank you to the Paediatric Nurse sat in the bar who helped in the aftermath. Not going into 2 much more detail but the poor bar man who was on his own trying to deal with this, the hotel you seriously need to improve your security! In this day an age you need to be on the ball - not send 2 clueless security guards down who had no clue what to do or took on the seriousness of what just happened - 2 issues - a very drunk woman has just seriously physically assaulted a 6 year old child causing a head injury and 2nd of all she is in that state and told us she is travelling alone with her 9 year old son - where was he - safeguarding! (He was found alone and asleep in his room later that night). The security didn’t know what to do and wanted to take her and let her go! When members of our group had to really insist that the police were called but had to really push for this) come on Sol Nessebar - security and guest safety should be a priority! Hasten to say she was moved from the hotel by Jet 2 the next day when our group said you move 17 of us or her because if we bump into her round the pool (she had already been taken by the police) - sorry no! Food - we really enjoyed the snack bars around the resort and the salads etc in the main restaurant but we all stopped eating any meat in there as it was often raw in the middle. The coffee is really nice but the Rola Cola (fake coke is gross). We had a meal the Italian in the Palace one night which was lovely - really enjoyed the food, really fresh and well cooked! A big thank you to our maid too on the 2nd floor - didn’t catch her name but always had a smile and a wave as we passed and plenty of water in the room. The room is a little dated but ok, again security my 14 year old daughter locked the key in the room and went to reception, they just gave her another no ID check or ask just there u go! We reported the air con not working too but this was never fixed - no issue to us been in the height of summer it will need sorting. We went into Nessebar old town a few times which was lovely and a must see! Another thing which concerned me was on the walk down to the beach - u walk down a steep ramp at which point there’s a gap/hole in the rocks and the kiddie park down a steep incline that you can see through the gap - almost cliff - our little one would see the park and just bolt towards it - a small thing but it’s dangerous drop for little ones and needs closing off! The pool at the Bay is really slippy when you go in the main steps of it, think we all slipped at some stage. The cocktails are good and all in all we had a fab time with our friends, it’s my first time to Bulgaria and I thought it was a beautiful place but I wouldn’t stay at this hotel again.