Kokemuksia The Surf -hotellista
Lue asiakkaiden kokemuksia ja arvioita The Surf -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
79% matkustajista suositttelee1303 arvostelua
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Viimeisimmät 5 arviota
Mukava hotelli hyvällä sijainnilla
Pidimme tästä hotellista. Hotelli sijaitsi rannalla ja meidän huoneemme altaan vierellä. Aamiainen oli monipuolinen ja lähellä hyviä ravintoloita, tosin hotellillakin söimme muutamia kertoja lounasaikaan ja illalla. Hotellin henkilökunta neuvoi ja opasti ihan riittävästi. Tuk tukilla pääsi kauemmas syömään ja retkille. Junaradan läheisyys ok, tosin herätiin usein liian varhain junien kolinaan.
Huono palvelu ja kulahtanut hotelli
Henkilökunnan palvelu ja asenne oli heikkoa. Jopa normaalit opastukset ruokapaikoista tai nähtävyyksistä olivat henkilökunnalle iso vaiva, saati sitten jos kävi pyytämässä unohtunutta siivousta yms. Itse hotelli oli tyydyttävä, vanhentuneet ja likaiset huoneet, äänekäs ja vuotava ”ilmastointi”, ötököitä yms. Todella ohuet seinät ja joka iltainen karaoke pauhasi yömyöhään eli kovin aikaisin ei kannattanut yrittää nukkumaan. Ainoa hyvä asia oli sijainti, mutta vierestä löytyy kyllä huomattavasti tasokkaampia hotelleita.
There were many pros and Cons
I came back to sri lanka from melbourne, and had to do my 14 day quarantine in ekho hotel. The rooms did not have Air confdition that was working. as we were uni students it was tough to study during the day without AC. Even the wifi wasn't string enough to reaqch the rooms that were far from the reception. Food was amazing. when we asked for more meat, they provided that to us. The general manager, Mr. Asela was really nice, he tried many times to fix the AC, but didnt work and he then gave us a stand fan. Really nice bloke. They even organised a baila night and a DJ whihc was really nice of them. Hats off to the hotel staff and the army tbh. Very good job done. Really nice view too.
It was on 18th July we stood for one night under full board basis with my family and in-laws. It was a pleasant stay at surf and everyone enjoyed. The direct access to the beach and the amazing cleaned pool with nice picture locations were adding more glamour to the hotel. It was our second time we were their and compared to first time last year this year the buffet selection was not that up to the standard and have minimize most of meet and salad items.Also I would like to thank the hotel staff and should mention they are very friendly and specially Mr Dulanjana the front office manager for taking a special care of us and his excellent service from the check in to check out. Thank you again Dulanjana for your amazing service and kindness towards us and keep all your good work.
Review of Ekho Surf stay
This is family friendly resort for all families who wish to go for a good couple of days with their children and have an amazing time. The first thing that stood out was the manager Mr.Kanchana who held a small games event that day and also was extremely fun and caretaking of the guests in terms of all aspects from food to rooms to all other activities. He is a key to this resort and was a vital person for the games organized to be successful and fun with all families taking part. The view is amazing, cleanliness was maintained by the resort in the beach and a walk in the sands was relaxing. Moreover the rooms were old fashioned and needed some modern aspects like the bathroom shower and the Air conditioner wasn't upto standard. Furthermore, the food wasn't upto standard, there was no live action cooking all three times which was a negative impact as in a buffet that's what we as customers look for first. They also didn't provide and resolve the issue with WIFI for the whole stay duration. The room service was extremely slow, we asked for toothpaste and they provided after 2 hours and 4 calls. Only highlight in the hotel was Mr.Kanchana and we would like to thank him for the hospitality he provided with his ever smiling attitude. I would recommend this resort for families who not looking for a resort experience and just a nice time at the beach with their family, but would be more suitable for a set of friends to visit.
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