Kokemuksia The Surf -hotellista
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|Ruoka ja juoma||
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|Vastasiko hotelli odotuksiasi||
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|Pitikö hotellikuvaus paikkansa||
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10 viimeisintä arvostelua
Vahvistettu asiakas: 2019-03-16
Vahvistettu asiakas: 2019-02-09
Vahvistettu asiakas: 2018-12-22
Vahvistettu asiakas: 2018-03-17
Lue asiakkaiden kokemuksia ja arvioita The Surf -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
79% matkustajista suositttelee1183 arvostelua
|Ei kovin hyvä||
Viimeisimmät 5 arviota
Mukava hotelli hyvällä sijainnilla
Pidimme tästä hotellista. Hotelli sijaitsi rannalla ja meidän huoneemme altaan vierellä. Aamiainen oli monipuolinen ja lähellä hyviä ravintoloita, tosin hotellillakin söimme muutamia kertoja lounasaikaan ja illalla. Hotellin henkilökunta neuvoi ja opasti ihan riittävästi. Tuk tukilla pääsi kauemmas syömään ja retkille. Junaradan läheisyys ok, tosin herätiin usein liian varhain junien kolinaan.
Huono palvelu ja kulahtanut hotelli
Henkilökunnan palvelu ja asenne oli heikkoa. Jopa normaalit opastukset ruokapaikoista tai nähtävyyksistä olivat henkilökunnalle iso vaiva, saati sitten jos kävi pyytämässä unohtunutta siivousta yms. Itse hotelli oli tyydyttävä, vanhentuneet ja likaiset huoneet, äänekäs ja vuotava ”ilmastointi”, ötököitä yms. Todella ohuet seinät ja joka iltainen karaoke pauhasi yömyöhään eli kovin aikaisin ei kannattanut yrittää nukkumaan. Ainoa hyvä asia oli sijainti, mutta vierestä löytyy kyllä huomattavasti tasokkaampia hotelleita.
Excellent place & Service
It's a nice location facing to beach with the large greenery sea front.Have a large balcony with outdoor seating. They offer extended swimming pool opening hours up to 10 pm, Karaoke at night.We enjoyed lots and had excellent service from the friendly staff.
Fabulous beach resort - highly recommended!
Ekho Surf in Bentota is a really wonderful hotel. We stayed there for 3 nights with our 3 children. We were lucky enough to get the suite with a private Jacuzzi on the terrace, and a lovely view to the Indian Ocean. We asked for an extra bed to the youngest one, and the staff took care of it immediately. The staff in Ekho Surf were very professional, helpful and serviceminded, from the time of check-in and throughout our entire stay. Whatever we needed was provided. We were impressed that even the employee who delivered a bottle of wine to our room one evening, asked us if the wine was good when we met him the next day. This personal touch really adds an extra level to your hotel experience. You feel like the staff actually cares about you. There was one morning where the two oldest kids were too tired to get up in time for breakfast, and then the staff prepared a nice breakfast for them and delivered it to the room instead. So they enjoyed their breakfast on our terrace overlooking the ocean, while the youngest one played in the Jacuzzi. The rooms were lovely – very bright, airy and clean. Very comfortable beds and a lovely, huge shower in the bathroom. The interior is modern and luxurious – I absolutely love the water and greenery in the hotel, and the fish swimming in the ponds! Very exotic for a Norwegian! There is a beautiful stretch of beach right outside the hotel, we went from the beach to the pool all day. The kids loved chasing the waves, and enjoying the pool. Our youngest one actually learned to swim here! And she showed everyone who was around her new skills. Again, the staff were amazing with her, they all applauded her as she proudly showed them what she had learned. The pool area is kept clean and tide the entire time. Every morning I saw staff running around picking up leaves from the palm trees and cleaning. There are two separate pool areas, and a fabulous place with lounges made directly in the sand. Tables are lowered into the beach, so you almost feel like you are part of the beach. On request you can have your dinner in these lounges. Also, the staff is so attentive! One day we came back too late for lunch, but when the manager of the restaurant saw us on our terrace, he asked why we did not have lunch, and called us to the restaurant after lunch was over, so we could still get a meal. Actually, every meal we had was a pleasure, the staff in the restaurant were attentive and friendly, and did way more than we expected in terms of customer care. They would offer the kids desserts that were not on the menu, and when one of them saw our youngest enjoying the cherry on her ice cream, he brought her a plate of cherries without us asking for it. We also had the pleasure of trying out the spa in the hotel – what a wonderful experience! We had back massages, manicures and shoulder massages. It was so relaxing and nice, and really helped me when I had a back ache after spending hours in the car. Another thing is the security guards in the hotel. They are so friendly! One of them found seashells on the beach that he gave to our children, and they loved it! They were friendly and chatty, and really made us feel safe and comfortable. Bentota has a nice little shopping area within walking distance from the hotel. There are also several places for water sports nearby. And there are a few small shops across the street from the hotel where we bought some nice skirts and shirts. To sum it up, this is a hotel that I really hope I can return to someday. The beautiful beach in front of the hotel is awesome, and the sunsets and sunrises are simply breathtaking. We were so lucky to be able to enjoy a couple of evenings in our Jacuzzi, watching the stars and listening to the ocean after the kids went to bed. We could easily have stayed longer than the 3 nights we did. I highly recommend this hotel!
We have visited surf several times as always they give you the best service.Starting from the reception,restaurant and room service staff are serving with pure smile. Dinner and Breakfast having wide range of buffet with lots of choices.. Specially restaurant staff goes out of their way to serve baby needs etc..Thanks to waitress Anoji for her kind service.
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