Kokemuksia Cinnamon Bey Beruwala -hotellista
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78% matkustajista suositttelee2387 arvostelua
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Viimeisimmät 5 arviota
Busy busy 5* weekend, good hotel
Spent two days during a weekend and it,s .so much busy there and well occupied. Overall we enjoyed our stay with good food staff trying their the best to make us feel good about everything. Pool is my favourite and food at their Indian restaurant. Service can be slow over weekend not bad though. Helpful staff with smiles and large garden. This is our favourite hotel and always want to come back.
Been here a few times .. last 2 visits were very good ... service staff are very helpful (housekeeping,waiters etc) but the staff supervisory level and above, are either incompetent or just not bothered . Before checking in i called twice to verify the booking of 4 rooms was confirmed as they couldn’t locate one of the bookings ...was put on hold twice and no one ever answered.. emailed them and they replied after I checked in. Was woken at 730am so was our 2 year old As there was a stage set up just outside the rooms and a band was doing a sound check at full volume 0730 in the morning ! And also the power kept tripping.. we were told because of the power demand from the sound system! Blaring music went on for several hours from 11 am onwards The hotel should have the decency to inform guests ahead if such a function is planned as it was a full concert sound set up Most stressful hotel room I have ever paid for ! Disgusting!
Friendly staff but check-in is a mess!
Nice hotel with a great location. Staff at the buffet are super friendly and very helpful. Good selection of food. Also the food is placed in such a nice manner that vegetarians or the ones who prefer only seafood has no issues. The only issue was check-in takes about 1.5hrs. They said check in time is 2pm; we arrived at 2.30pm. But we got 02 rooms at 4pm and the balance 02 rooms at 5pm! But they have the nerve to call at 11.30am on check out day to remind us that we should handover the rooms by 12 noon!
was a weekend so much crowded, had to wait to get a table for dinner. there was a big variation on the buffet, the staff was friendly, when we asked extra tea bags for the room they promised to send them and we have waited for more than an hour but we didn't receive them.
Nice Hotel ,Needs so much improvement on service .
Even though check-in was at 02;00 pm it was past 03:30 when we got our rooms. the reception was crowded and disorganized. the staff were friendly and accommodating but i think they are severely short of personnel . The food was nice and lot of varieties were available. during the breakfast it was over crowded and we had to wait for more than 30 minutes to get our tables. the service was extremely poor and i think it was mainly due to the fact that staff were unable to cope with the sheer volume of customers. Rooms were nice but some bathrooms had a problem of poor drainage of waste water . e.g room 207
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