Kokemuksia Salalah Rotana Resort -hotellista
||8,7 / 10|
||8,7 / 10|
|Pitikö hotellikuvaus paikkansa||
||8,1 / 10|
|Vastasiko hotelli odotuksiasi||
||8,2 / 10|
||8,5 / 10|
|Ruoka ja juoma||
||7,2 / 10|
||9,0 / 10|
||8,8 / 10|
Vahvistettu asiakas: 2019-12-10
Vahvistettu asiakas: 2019-11-12
Vahvistettu asiakas: 2019-10-22
Vahvistettu asiakas: 2019-04-17
Vahvistettu asiakas: 2019-04-10
Vahvistettu asiakas: 2019-03-13
Vahvistettu asiakas: 2019-01-23
Vahvistettu asiakas: 2018-12-26
Vahvistettu asiakas: 2018-11-07
Lue asiakkaiden kokemuksia ja arvioita Salalah Rotana Resort -hotellista. Kokemukset ja arviot ovat maailman tunnetuimman arviointipalvelun TripAdvisorin keräämiä ja siten Apollomatkoista riippumattomia.
77% matkustajista suositttelee3485 arvostelua
|Ei kovin hyvä||
Viimeisimmät 5 arviota
Extraordinary service in Oman
I have already explained my feedback in previous page. I am a happy customer and I would love to come to the hotel next year again. I highly recommend to extra pay for Rotana Club. It is worth it because I cane compare with previous year.
Over Priced, Under Rated, 3 Star Masked As 5 Star - Avoid At All Costs!!
Everything was bad about this from the start. First, we read reviews that the hotel frequently overbooks and either changes room types on you at check-in or even in some cases, sends you to another hotel (at your expense!). With a strict cancellation policy, they win (taking your money) and prisoning you to their incompetence. I tried to cancel BEFORE my trip and they refused. Second, we arrived - guess what - our room was not available. After making us wait for an hour, they gave us a room which was not what we had requested. They told me multiple stories about why this is - lie, lie, lie. They lied about Expedia/Hotels.com sending the wrong room type, then that my booking was incorrect (which I showed them what I booked, and the confirmation, etc - which was exactly what I had booked, contrary to their BS). Then they made more excuses (lies) - Expedia did it, their system didn't update properly, they ran out of rooms, blah blah blah. After working in online travel for almost a decade, I knew exactly what they were doing. They were lying, which - for someone who is usually zen af - made me livid. Not only did they try and excuse their own incompetence, they're lying to me because they probably think I'm another tourist idiot who will believe them. Not only is that insulting, it's unprofessional. Third, it's badly managed with broken processes. Can't order drinks except for certain times, if you're not all inclusive you're pretty much treated like dirt or ignored, beach bar opens at 10am, so if you're thirsty for water - be prepared to walk. WiFi is so slow it's embarrassing, the list goes on. It's a 5 star, beautiful resort located on a stunning beach - with 3 star processes and 1 star management. We eventually got refunded for 3 nights out of 4 after staying there for one night, thanks to hotels.com - the resort did not want to refund us but hotels.com were nice to get it approved and we left. The most painful part of the experience was paying eye watering prices for their all you can eat buffet, which is fractionally better than a microwave meal. I stay in hotels 90-120 days a year, I work hard for my money and I know what good looks like. It really, really hurt to part with my money to pay for such a rip off. Some people may love this place, but if you have any taste, class or appreciate the value of where you spend your money - you will hate this place. Go spend a little more and star at the Anantara down the road, which is 12/10 - one of the best resorts I've ever been to (this isn't a sponsored review - that's the truth!).
I stayed in this hotel from 23 Dec, 26 Dec. The hotel absolutely far from the city with Taxis charging around 35/40 USD per trip. If you are unlike and you want to eat at facility the prices for basic food is around 37 USD equivalent for a meal. The rooms are just basic sandy floor. With all of that the hotel has a management that are from hell. Customer service is zero. If you ask for another for the reception is chargeable. I will not recommend anybody to stay there especially families.
Our home away from home...
We have come back to Rotana Resort in Salalah for the 7th time and everytime we found an excellent environment, treatment and wellcome. Staff is very professional and kind, locatiuon is superb and the weather enchanting in a magic Omanite atmosphere.
Not meeting expectations, not five star standard
Hotel public areas and the beach is very nice, just like on the pictures. In general however, the hotel is not up to five star standards. Dining experience was a disappointment, poor selection of meals for lunch and dinner, mostly local meals that were delicious but with the number of options after two days it was boring and repeatative. Despite it is a beach resort, other than the optional (not included in All inclusive) seafood dinner there was hardly any seafood offered for the meals. Be aware of the local limitations of alcohol consumption time and low quality of brands. Eventhough we were on all inclusive basis, other than the main meals there was no snacks offered during the day. Even ice cream you could only get for a limited one hour in the afternoon at the bach bar. Certainly not up to five star standards. Staff was very frienldy and aimed to please any requests the same time. Miniclub/animation features: equaled to zero during our stay, there was no animation at all. the Flippers miniclub was lack of toys - literally other than a few overused paint, some bricks and balls there was nothing for small kids. The rooms in the miniclub were dirty, and there was no staff dealing with the kids. Part of the hotel was exclusive for the Italian Bravo club travellers - as far as we saw as outsiders they had a great selection of programs, daytime and evening activities. That is what I would have expected for our stay as well. Could be our bad luck, but due to overbookings for the first five nights of our stay we were downgraded to a classic room instead of the Premium family room we booked. the staff handled the situation professionally, but obviously this is not how we planned our Christmas holiday.
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