Kokemuksia Marbella Nido Suite Hotel & Villas -hotellista
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66% matkustajista suositttelee323 arvostelua
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Viimeisimmät 5 arviota
A surprise - Very Poor Start
I generally only give positive reviews; however, my brief experience here merits a poor, public review. I booked this place through the Hyatt portal - having stayed at many SLH properties around the world before, I had high expectations. Calling the day before we advised our flight would arrive early (08:30), and were told on the phone to be sure to arrive early as your room will be prioritized. To that end we were the first to arrive at the hotel. Over the past 4+ hours we have seen at least 10 other groups arrive and have their room, while we are wearing out the reception chairs, mostly alone until other people arrive and have their rooms given to them. Now, the hotel was full yesterday, and all must check out by 11:00 latest, so operations management at any establishment would dictate that you ensure the first arriving guests (or status holders which we also are) have their room clean as soon as possible. Yet, we still sit as the only people remaining here. Moreover, at 10:30 they asked if we'd like to use the pool they will collect our bags and us to change - something that was very nice and we gladly agreed. The problem was that nobody came to in fact do that. I asked on this and got a "oh sorry". Anyway, I know it's late covid stage and perhaps they don't have proper management on a Sunday, but be careful booking here. For the rate you pay vis-a-vis other properties on the island you will not get the service one would expect.
Real luxury service
This stay has been too short and too perfect! After working 30 years in the travel industry and knowing what a 5 stars service should be, I need to admit that here people make the difference Not only professionalism and real 5* service, but genuine smiles, courtesy, kindness and complete understanding of clients needs. Yolanda has been emailing me and very patiently answering all questions about hotel, transfers and vegan option for my son! We have received upgrades to suite with jacuzzi which made our evenings very special! Rooms have great space and comfort! The hotel is brand new and we have felt very welcome with so many amenities, cookies, drinks… liquor … The resident manager is always around, meeting guest and it’s clear to every one that staff is working happily. Well done to the management who is leading the staff! Ps. We are Hyatt Rewards Guest and book this property using the partnership Hyatt/Small Luxury! Great deal! Beach 🏖 food and people 👌👌 We will be back! 🤙
Great hotel and nice staff
We supposed to stay for 3 nights but we extended our stay because the place is exceptional .. great location and the staff were very Professional .. the beach was nice and crystal water .. the food was so nice .. you should try the breakfast so many options
An island lovers dream vacation
As rare as great resorts are this one feels like a natural. Everything they do and everyone who takes part in your experience is a welcoming, courteous, attentive and professional which is orchestrated by a super service oriented management team guided by local culture. All together makes for an awesome highly recommended experience you don’t want to miss. Enjoy!
We just came back from 5 relaxing days in Marbella Nido hotel. The hotel is beautifully located in front of the sea so every room has magnificent sea view. The hotel is charmingly decorated and the rooms are big Luxurious and equipped with everything you need and more. We had a room with private pool which is very convenient. The food was very good and I must mention the superb service of the staff . Highly recommended
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