Kokemuksia Gala -hotellista

Kirjoittanut poppy6649 Leeds, Yhdistynyt kuningaskunta

Nice hotel

The hotel is lovely pool area and around hotel very clean The man on reception sorry don’t know name very polite and helpful happy on check in Surprised by lack of noise due to the location of hotel Found the entertainment team in the day time a bit much screeching into microphone we never stayed in for the evening The only issue we had was the dinning room disorganised hard to find items and the tables weren’t cleaned lots of tables with food and dirty cutlery definitely let’s the hotel down such a shame git to the point that we didn’t go for dinner for the last few nights Would stay again but bed and breakfast

Kirjoittanut AlisonS999 Wath, Yhdistynyt kuningaskunta

Great hotel, great position. Terrible service at bar. Rest of staff amazing

We are staying bed and breakfast. Reception brilliant, staff and food for breakfast exactly what we hoped for. Bar manager rude, argued that we should accept bar staff need training during our holiday, that we save for a year or more? Having said I was upset that she spent so long talking to people when she could serve, she said she had to explain she was training staff! I’m in an industry where customer service, satisfaction is paramount, surely a hotel is more so than financial services? Hotel Gala you need someone to take the horns and make this place as good as it could be!!

Kirjoittanut Jennyp12345

Not as good as it should be for the money

Nice hotel,but staff let it down. Woman on reception Paula was rude and dismissive and tutting constantly . Head waiter at dinner service ( red jacket and specs) rude and arrogant. Sometimes a wait of 30 mins for a drink with your meal and then no glasses. Plates dishes and cutlery not replenished adequately to cope with busy service. Evening entertainment was shockingly awful and more suitable for a kids club. Spent the week walking around the area for a nicer hotel for next visit

Kirjoittanut Mirka S

Review

The hotel was nice but in the evening the music was way too loud in the lounge. If you wanted to discuss with someone you needed to yell and when you went to the room you could still hear the music. It was not possible to sleep before 11 pm. When we went to the reception to told that we can’t sleep because of the music they just laught at us and asked that who want to sleep before 11 pm. We had kids with us so we wanted to go to sleep before that. There were also mold or some kind of water damage in the room because three of our group got sick there. Two of us got cough and I got the sinusitis which I only got when I have been places where is mold or water damage.

Kirjoittanut markgR9296EX

Great hotel

Mark & Doreen, Aberdeen, Scotland My wife and I had an excellent stay in the Hotel Gala.The location for beach, bars, restaurants could not be better.We upgraded our rooms and ended up in room 328, it had a lovely balcony with outstanding views over the resort, you could watch the sunset every night from the comfort of your own room. The staff were all very pleasant and were doing there best.The pools were excellent and there was always plenty sunbeds available. The upgrade of our bedroom allowed us access to the spa which was great, even though nobody told us this. We just happened to ask someone who told us we could get access. The food was good but the dining area organisation needs looked at. Breakfast was a shambles, it took about a week to work out where everything was. Finding a table which wasn't either full of people or dirty dishes was the first issue.Queues for the coffee machine, toaster, juice, omelets, nightmare. It's a shame really because the food was good once you finally sat down to eat it.i think some more staff would have helped. Overall its a great hotel for all ages and logistically perfect if you like to be in the hub of a resort. Thanks for a great fortnight.